Job Description
Part Time - Monday to Friday, School Hours
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ADMINISTRATION & CUSTOMER SUPPORT
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BUILT TOUGH. BUILT LOCAL. JOIN OUR TEAM.
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At ShedEx Mackay, we design and construct custom sheds, steel buildings, carports and outdoor structures across Mackay, the Whitsundays and Bowen Basin.
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From residential sheds and rural buildings through to commercial projects, we manage the complete process for our customers - from initial enquiry and design through to engineering, approvals, construction and handover.
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As our business continues to grow, we're looking for an experienced and highly organised Administration & Customer Support Officer to join our Mackay team.
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ABOUT THE ROLE
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Your responsibilities will include:
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Answering incoming phone calls and customer enquiries
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Managing emails and general correspondence
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Assisting with current customer enquiries and maintaining customer records
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Following up customers, suppliers and subcontractors
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Preparing and matching purchase orders to invoices and general documentation
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Maintaining accurate electronic job and project files
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Data entry and updating internal systems
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Coordinating appointments, deliveries and site visits
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Assisting with council, engineering and certification documentation
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Liaising with suppliers, subcontractors, engineers and certifiers
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General accounts and administration support
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Supporting the ShedEx team with day-to-day office requirements
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ABOUT YOU
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Ideally, you'll have:
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2-3+ years' experience in administration, office coordination or a similar role
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Previous experience within construction, building, trades, engineering, equipment hire or another service-based industry would be highly regarded
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Strong Microsoft Outlook, Word and Excel skills
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Experience with accounting or job management software
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Good general accounts administration knowledge
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Excellent written and verbal communication skills
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Strong attention to detail and accuracy
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Confidence dealing with customers over the phone and via email
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The ability to prioritise and manage multiple tasks
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A proactive approach - you see something that needs doing and get onto it
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The ability to work independently while also being part of a close-knit team
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THE HOURS
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This position is designed around school hours, 4-5 days per week - Monday to Friday.
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The exact start and finish times can be discussed with the successful applicant.
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If you've previously worked in a busy administration, accounts or construction office role and are now looking for meaningful work that fits around school hours, we'd particularly like to hear from you.
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Applicants must have the right to work in Australia and local/regional availability. A pre employment medical National Criminal Check is required. Sponsorship not available.
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📌 Administration & Customer Support (North Mackay)
🏢 CiteCon
📍 North Mackay