Job Description
Branch Performance Supervisor (SIXT Australia)
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At SIXT Australia, we're redefining what premium mobility looks like.
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Backed 100% by the NRMA, SIXT combines global expertise with the strength and trust of one of Australia's most recognised brands. With a modern fleet, premium locations, and high-performing teams, we deliver more than just vehicle rentals — we create exceptional customer experiences driven by performance, service, and operational excellence.
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We operate in a fast-paced, performance-driven environment where accountability, customer focus, and strong commercial results go hand in hand.
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We are currently seeking a driven and hands‐on Branch Performance Supervisor to lead one of our locations and drive outstanding results through strong frontline leadership, operational excellence, and a high‐performing team culture.
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About the Role
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As Branch Performance Supervisor, you will take full ownership of branch performance across sales, customer experience, fleet presentation, operations, and team leadership.
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This is a hands‐on leadership role where you will lead from the front, support day‐to‐day operations, coach your team to perform at a high level, and ensure every customer interaction reflects the premium SIXT experience.
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You will play a key role in driving branch performance by balancing operational discipline with strong commercial awareness and customer service excellence.
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Key Responsibilities
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Drive branch sales performance and revenue growth through strong leadership, coaching, and customer engagement
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Build and lead a high‐performing team focused on accountability, ownership, and results
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Create a strong sales culture by coaching team members to maximise every customer interaction
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Deliver an exceptional customer experience across all touchpoints
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Monitor and drive key branch KPIs across sales, utilisation, customer satisfaction, and operational performance
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Ensure vehicles and branch facilities are maintained to premium presentation standards at all times
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Oversee day‐to‐day branch operations with a strong focus on efficiency, consistency, and compliance
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Manage customer concerns professionally and effectively to support long‐term customer loyalty and retention
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Support rostering, workflow management, and operational planning to maximise branch performance
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Partner closely with your Area Performance Manager to deliver results across the 5 P's - People, Product, Processes, Premises, and Profit
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About You
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You are an energetic, customer‐focused leader who thrives in a fast‐paced, target‐driven environment and enjoys motivating teams to achieve strong results.
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To succeed in this role, you will bring:
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Proven experience in retail, hospitality, automotive, or service-based leadership roles
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A strong commercial mindset with the ability to drive performance and identify opportunities for improvement
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A track record of achieving and exceeding sales or operational targets
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Strong leadership, coaching, and people management capability
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A passion for delivering high‐quality customer experiences
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Excellent communication, problem‐solving, and organisational skills
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High levels of accountability, initiative, and attention to detail
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Confidence working with KPIs, reports, and performance metrics
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The ability to work autonomously in a fast‐paced operational environment
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Flexibility to work weekends and peak trading periods
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A current and valid Australian driver's licence
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Vehicle rental industry experience is highly regarded, but not essential.
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Why Join SIXT Australia?
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Join a globally recognised premium mobility brand backed by the NRMA
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Competitive salary package plus performance‐based incentives
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Monthly recognition programs celebrating high‐performing branches and teams
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Career development pathways into senior leadership and corporate roles
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Opportunities to grow your career across our national network
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Ongoing leadership training and development
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Work with a modern fleet and premium product offering
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Up to 30% off SIXT rentals worldwide for you
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Up to 25% off SIXT rentals globally for family and friends
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Access to a wide range of NRMA employee benefits and discounts
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Why SIXT?
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At SIXT, we reward performance.
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If you are a motivated leader who can build strong teams, deliver exceptional customer experiences, and drive branch performance in a rapid‐paced environment, we'd love to hear from you.
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📌 Branch Performance Manager - Frankston (Victoria)
🏢 SIXT Australia
📍 Victoria