Job Description
Be part of the team behind some of Australia's biggest events.
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For more than 30 years, Caterhire has supplied premium catering equipment, kitchenware and event solutions to leading caterers, venues, corporate clients and major events.
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With operations across Melbourne, Sydney and the Gold Coast, we're continuing to grow and are looking for a Hire Controller / Event Coordinator to join our Melbourne team in Truganina.
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This is a key role within our business, connecting our customers with our warehouse, transport and event operations teams.
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We're looking for someone who can take ownership of customer requirements, coordinate successful events and build strong client relationships.
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You may already have experience in event or equipment hire, or come from an events, catering and hospitality background with strong customer service and coordination skills.
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For an experienced candidate who brings robust industry knowledge, commercial capability and client‐management experience, there is scope to take on greater responsibility as Caterhire continues to grow.
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About the Role
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This is a varied, hands‐on position combining hire coordination, event planning, customer service, account management and sales support.
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You'll manage customer requirements from the initial enquiry and quotation through to equipment planning, delivery, event completion and collection.
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You'll work closely with our General Manager, Warehouse and Operations teams to ensure our clients receive the right equipment, at the right place, at the right time.
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During our peak event season, the role is fast‐paced and operational, with a strong focus on successfully delivering events.
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During quieter periods, the focus shifts towards forward planning, strengthening customer relationships, improving hire processes and identifying opportunities to grow the business.
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What You'll Be Doing
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Manage customer enquiries, quotations and hire bookings from enquiry through to completion.
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Build and maintain strong relationships with existing Caterhire clients.
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Develop relationships with new customers and identify opportunities to grow existing accounts.
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Understand client event requirements and recommend appropriate equipment and hire solutions.
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Prepare accurate and commercially appropriate quotations.
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Coordinate equipment requirements with our Warehouse, Transport and Operations teams.
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Monitor forward bookings and equipment availability to ensure customer commitments can be delivered.
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Manage customer‐specific pricing, hire periods, delivery requirements and event logistics.
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Prepare clear event documentation and operational instructions.
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Proactively communicate with clients throughout the planning and delivery process.
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Solve last‐minute changes, equipment requirements and onsite issues calmly and professionally.
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Attend client meetings, site inspections and major events when required.
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Coordinate significant event requirements during peak periods.
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Source sub‐hire equipment and competitive supplier pricing where required.
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Maintain accurate customer, equipment and booking information within our hire management system.
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Identify opportunities to improve our hire processes and customer experience.
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Contribute to customer retention and business growth initiatives.
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About You
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We're looking for someone with relevant industry experience who is ready to take ownership of customers, bookings and events.
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You might currently be working in event hire, equipment hire, event coordination, catering, hospitality or a similar fast‐paced service environment.
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You'll ideally bring:
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Experience in event hire, equipment hire, events, catering, hospitality or a related industry.
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Strong customer service and relationship‐building skills.
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Confidence dealing with customers by phone, email and face‐to‐face.
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Excellent organisation and the ability to manage multiple bookings and deadlines.
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Strong attention to detail, particularly when preparing quotations and event documentation.
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A proactive,



practical and solutions‐focused approach.
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Commercial awareness and an interest in helping grow customer accounts.
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Confidence using business systems and Microsoft Office.
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The ability to communicate effectively with warehouse, transport and operational teams.
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A willingness to develop detailed knowledge of Caterhire's equipment range.
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The ability to work independently while being a strong team player.
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Flexibility to attend occasional events or work weekends during peak periods.
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Flexibility to travel interstate occasionally when required.
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Experience with hire management software is an advantage, but not essential.
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What Success Looks Like
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You'll become a key link between our customers and operations team — someone clients trust to get their event requirements right and someone our internal teams can rely on to ensure each job is properly planned.
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Over time, we want you to build strong customer relationships, take ownership of increasingly significant events and accounts, and contribute directly to Caterhire's continued growth.
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Why Join Caterhire?
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At Caterhire, you'll be joining an established Australian business with a strong reputation in event and catering equipment hire.
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What we offer
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$70,000–$85,000 + Super, depending on experience and capability.
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Exposure to some of Australia's leading events, caterers and event professionals.
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A varied role with genuine responsibility and customer ownership.
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A supportive and experienced team.
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Career development opportunities as Caterhire continues to grow.
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The opportunity to develop your commercial, event and account‐management skills.
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A role where no two days are the same.
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Location: Truganina, Melbourne VIC
n Employment: Full Time, office based
n Start Date: Flexible for the right candidate
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Ready to Join Us?
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If you're looking for a role where you can combine events, customer relationships, commercial thinking and operational coordination, we'd like to hear from you.
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Applications close Tuesday, 25 August ****.
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We may commence interviews prior to the closing date, so early applications are encouraged.
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📌 Hire Controller / Event Coordinator (South Australia)
🏢 Caterhire
📍 South Australia