Job Description
Security Operations Manager
n
Commercial Portfolio | Melbourne| Car Allowance
n
About Challenger Security
n
Challenger Security is one of Australia's leading providers of integrated security solutions, trusted by some of the country's most recognised retail, commercial, government, and corporate clients. With a strong national presence and a reputation for service excellence, we deliver tailored security solutions across guarding, concierge, control room operations, patrols, investigations, event security, and consulting services.
n
At Challenger Security, our people are at the heart of everything we do. We invest in our teams, embrace innovation, and create opportunities for ambitious professionals to build long-term careers in the security industry.
n
About the Opportunity
n
We are seeking an experienced and highly motivated Security Operations Manager to lead a diverse portfolio of commercial properties across Melbourne, with some oversight of retail locations.
n
This is an exciting leadership opportunity for a security qualified who thrives in a fast-paced environment and enjoys balancing operational excellence, client relationship management, people leadership, and business growth.
n
You will work closely with clients, site leadership teams, and security personnel to ensure exceptional service delivery, strong operational performance, and positive client outcomes across a portfolio of premium commercial assets.
n
What You'll Be Responsible For
n
Operations Management
n
n
Lead the delivery of security services across a portfolio of commercial and selected retail sites.
n
Ensure all contractual obligations, KPIs, and service standards are consistently met.
n
Conduct regular site inspections, audits, and risk assessments.
n
Manage incident responses and provide leadership during critical situations.
n
Develop and implement operational plans and security strategies.
n
Monitor workforce deployment to ensure efficient and effective service delivery.
n
Provide hands-on operational support and relief coverage when required.
n
n
People Leadership




n
n
Lead, mentor, and develop a team of Site Supervisors and Security Officers.
n
Drive employee engagement, accountability, and performance.
n
Conduct coaching sessions, performance reviews, and career development planning.
n
Support recruitment, onboarding, training, and succession planning initiatives.
n
Maintain workforce coverage through effective rostering and contingency planning.
n
n
Client Relationship Management
n
n
Build trusted relationships with retail and commercial client stakeholders.
n
Act as the primary escalation point for operational matters.
n
Conduct regular client meetings and performance reviews.
n
Deliver professional reports and insights on security performance and trends.
n
Ensure client expectations are consistently exceeded.
n
n
Business Growth & Continuous Improvement
n
n
Identify opportunities to expand services within existing accounts.
n
Assist with tenders, proposals, and implementation of new contracts.
n
Drive operational efficiencies and best-practice security solutions.
n
Support the successful mobilisation of new sites and projects.
n
n
Work Health & Safety
n
n
Champion a strong safety-first culture across all operations.
n
Ensure compliance with WHS legislation, policies, and procedures.
n
Manage incident reporting, investigations, and corrective actions.
n
Deliver ongoing safety training and support to operational teams.
n
n
About You
n
To succeed in this role, you will be a proactive leader with strong operational experience and a genuine passion for delivering outstanding client service.
n
Essential Requirements
n
n




Proven experience managing security operations across multiple sites.
n
Previous leadership experience within the security industry.
n
Current VIC Security Licence (including relevant security activities).
n
Current First Aid Certificate.
n
Current unrestricted Driver Licence.
n
Strong understanding of security risk management and incident response.
n
Experience developing operational plans, reports, and security documentation.
n
Excellent stakeholder management and relationship-building skills.
n
Strong organisational, problem-solving, and decision-making abilities.
n
High-level communication and presentation skills.
n
Intermediate Microsoft Office skills, including Word, Excel, and PowerPoint.
n
n
Highly Desirable
n
n
Experience managing commercial security operations across multiple sites, with retail portfolio experience viewed favourably.
n
Certificate IV in Security Risk Management.
n
Certificate IV in Leadership and Management.
n
Certificate IV in Training and Assessment.
n
Experience mobilising new contracts and managing large workforces.
n
n
Why Join Challenger Security?
n
Competitive Package
n
n
Attractive salary package plus car allowance.
n
Access to employee discounts and benefits programs.
n
n
Career Development
n
n
Clear pathways for career progression within a growing national organisation.
n
Ongoing leadership development and industry training opportunities.
n
n
Diverse Portfolio
n
n
Work across some of Victoria's most recognised retail and commercial environments.
n
Exposure to varied operational challenges and high-profile clients.
n
n
Supportive Culture
n
n
Join a highly experienced leadership team committed to your success.
n
Be recognised for your contributions and achievements.
n
n
Make an Impact
n
n
Influence operational outcomes, client satisfaction, and team success.
n
Play a key role in shaping the future growth of the business.
n
n
Challenger Security (VIC M/L: **********S)
#J-*****-Ljbffr

📌 Security Operations Manager (Victoria)
🏢 Challenger Security
📍 Victoria