Job Description
About the job
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About The RoleRudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.
n This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.
n Key Responsibilities
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Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
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Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
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Provide accurate and timely information regarding destinations, travel requirements, and agency policies
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Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
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Proactively follow up with clients before and after travel to ensure a positive experience
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Address client concerns with empathy, professionalism, and solution-oriented thinking
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Maintain accurate documentation and update booking systems as required
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Qualifications & Skills
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Excellent verbal and written communication skills
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Customer service experience (travel, hospitality, or service-related experience preferred)
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Strong organizational skills and attention to detail
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Comfortable using technology and learning new systems and booking platforms
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Reliable, proactive, and able to manage multiple client requests efficiently
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Genuine interest in travel and helping clients plan memorable experiences
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What We Offer
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100% remote work environment
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Flexible scheduling options
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Opportunities for professional growth within the company
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Access to travel perks and industry-related discounts
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Supportive team culture with ongoing training and development
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Apply Today
n Interested candidates are encouraged to apply today and join our remote travel support team.
n Equal Opportunity Employer
n Rudyb Travel is an equal prospect employer committed to diversity and inclusion.
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📌 Remote Travel Concierge & Support Specialist (Canberra)
🏢 Rudybtravel
📍 Canberra