Job Description
WE ARE CLOVER, AN INTEGRATED PIPELINE INFRASTRUCTURE BUSINESS
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Led by a passionate team of industry professionals, we combine strategic project consultation, product innovation and service excellence to specify and deliver world-class pipeline infrastructure products across Australia and the Asia Pacific region.
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Clover invests in individuals backed by decades of experience and a technical appreciation for the work we deliver for our clients. With technical expertise at our core, our team takes a customer-centric approach across major project delivery and day-to-day support. We value collaboration and take the time to find individuals who thrive within a passionate and ambitious work environment.
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Due to continued growth, we are seeking a professional, organised and customer-focused Receptionist to join our Melbourne (Craigieburn) team. This role is the first point of contact for our business and plays an important part in supporting the day-to-day operations of the office while providing administrative assistance to the Victorian Sales Team.
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Position Purpose
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Deliver a professional and welcoming first impression to all visitors and callers.
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Provide exceptional customer service to internal and external stakeholders.
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Assist the Victorian Sales Team with administrative and sales support functions.
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Ensure the smooth day-to-day operation of the reception and office environment.
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Maintain accurate administration and support business operations efficiently.
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Position Responsibilities
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Ensure own behavior complies with Clover Pipelines policies and legislative regulations.
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Provide a qualified, positive and customer-focused experience to all visitors and customers.
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Answer and direct incoming telephone calls promptly and professionally.
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Welcome visitors and notify staff of their arrival.
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Manage incoming and outgoing mail,



courier bookings and deliveries.
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Maintain meeting rooms, reception and common office areas to a high standard.
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Assist with general administration duties across the business.
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Maintain confidentiality of company and customer information.
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Support the Victorian Sales Team with administrative tasks and day-to-day coordination.
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Operational Improvement
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Identify opportunities to improve administrative processes and office efficiency.
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Assist with implementing improved filing and document management systems.
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Maintain accurate records and ensure documentation is current and organised.
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Contribute ideas that improve customer service and internal workflows.
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Daily Tasks of the Role Include but Are Not Limited To
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Answering and directing incoming calls.
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Greeting clients, suppliers and visitors.
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Managing reception, meeting rooms and office presentation.
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Coordinating incoming and outgoing mail and courier services.
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Assisting with the preparation of quotations, sales documentation and customer correspondence.
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Processing customer enquiries and directing requests to the appropriate team member.
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Assisting the Victorian Sales Team with data entry and maintaining customer records.
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Preparing reports, spreadsheets and presentations as required.
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Ordering office supplies and maintaining office inventory.
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Scheduling meetings and assisting with calendar management.
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Supporting onboarding administration for new employees when required.
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Filing, scanning and maintaining electronic and hard copy records.
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Assisting with company events, meetings and training coordination.
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Providing administrative support to management and other departments as required.
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Maintaining a clean, organised and professional reception area at all times.
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A high standard of professional conduct, integrity and honesty.
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Excellent communication and interpersonal skills.
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Strong organisational and time management skills.
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Exceptional attention to detail.
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Ability to priorities tasks and manage multiple responsibilities.
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Friendly, approachable and professional presentation.
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Self-motivated with the ability to work independently and within a team.
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Strong problem-solving skills and initiative.
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Commitment to delivering exceptional customer service.
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Key Role Relationships
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Operations Manager
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Distribution Team
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Customers
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Visitors and Contractors
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Experience, Qualifications & Skills
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Previous experience in a Receptionist, Administration or Customer Service role.
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Excellent verbal and written communication skills.
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Strong computer skills with Microsoft Office Suite (Outlook, Word, Excel and Teams).
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Excellent organisational and multitasking abilities.
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Ability to work in a fast-paced environment.
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Strong attention to detail and accuracy.
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Benefits
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Competitive salary package commensurate with experience.
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Join a close-knit team recognised as leaders within the pipeline infrastructure industry.
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Ongoing training and career development opportunities.
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Supportive and collaborative working environment.
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On-site parking.
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Immediate start available for the right candidate.
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#J-*****-Ljbffr

📌 Receptionist (South Australia)
🏢 Clover Pipelines
📍 South Australia