Job Description
The Opportunity
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We are currently seeking a Casual Allocations Consultation (with view to transition to Part Time after successfully completing probation) to join our team based in Caboolture. This is a key role in ensuring our clients receive timely staffing support and our workforce is well managed.
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The role requires a high level of professionalism, confidence in phone based communication, and the ability to work effectively under pressure.
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A Day in the Role
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Serve as the first point of contact, responding promptly and professionally to inbound calls from clients and candidates
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Build and maintain robust, lasting relationships with clients, candidates, internal teams and stakeholders.
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Place new and existing candidates into suitable work shifts across various healthcare facilities
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Maintain accurate records of shift placements and communications.
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Solve complex rostering challenges and provide practical solutions
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Contribute to business growth via reverse marketing and proactive candidate engagement
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Maintain operational administration, including database updates and reporting, monitoring client portals, shared inboxes, and internal systems for new requests.
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Follow process in accordance with compliance, following legal and statutory requirements.
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Assist with ad hoc projects as assigned by your manager.
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About You
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Excellent phone manner and interpersonal skills.
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Strong computer literacy and ability to learn internal systems.
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Proven ability to manage competing priorities and high volume workloads.
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Detail oriented and high level of accuracy
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Flexibility to work shifts between 4:30am – 11:00pm, across a rotating 7 day roster.
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Ability to work independently and as part of a team.
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Highly organised and strong time management skills
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Confident communicator, with strong customer focused mindset
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Experience in customer service, call centre, healthcare allocations, or rostering.
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Knowledge of healthcare staffing or the aged care sector.
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Familiarity with the Brisbane, Sunshine Coast, and Gold Coast areas.
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Exposure to payroll or admin support tasks.
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Required
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NDIS Worker Screening Clearance (or willingness to obtain).
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National Police Check (or willingness to obtain).
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What We Offer
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Competitive hourly rate: $35 – $45 per hour + super + penalty rates
(weekends/afterhours).
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Full training and onboarding provided.
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Opportunities for increased hours and career development based on performance.
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A supportive, collaborative, and growing team.
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Work/life balance with flexible part-time scheduling.
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WE Sunshine Health is an Equal Opportunity Employer
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welcomes applicants from Aboriginal and Torres Strait Islander backgrounds and culturally and linguistically diverse communities.
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📌 Allocations Consultant (Queensland)
🏢 Workforce Extensions
📍 Queensland