Job Description
Allan's Medical Discretionary Trust – Camden Haven NSW
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Reception
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Open and close clinic.
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Greet patients and other callers at the practice in a courteous and efficient manner.
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Answer the telephone promptly and courteously.
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Schedule appointments for patients.
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Issue patient invoices/receipts and bulk bill as required.
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Enter and update patient registration details.
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Manage calls from patients wanting test results by referring them to the practice nurse on duty.
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To exercise confidentiality with regards to patient care and all aspects of the practice.
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Maintain reception area in a tidy and welcoming manner.
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Ensure registration forms, practice information sheets, and information displays are correct and adequately stocked.
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Assist doctors and nurses by making telephone calls, photocopying, etc., as requested and required.
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Administration
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Prepare and record outgoing mail and posting daily.
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Open and distribute incoming mail.
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Type medical reports as required.
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Scan and/or file patient correspondence, results daily, or as required.
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Ensure computer back-up hard drive is changed daily.
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Other Duties
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To actively participate in general staff meetings.
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To attend training sessions in-house and external courses when required.
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General housekeeping such as tidying and cleaning of waiting room when necessary.
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Undertake other duties as required from time to time as directed by the practice manager, nurses and doctors.
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Maintain knowledge of, and comply with,



workplace health and safety principles including infection control.
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Sterilisation of surgical instruments
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Stock ordering
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Monitoring supply and expiry dates of emergency drugs
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Maintaining Vaccination fridge and cold chain. Provide a monthly report of current and expired vaccines to Dr Allan. Provide a weekly print out on vaccine fridge data logger.
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Minimum 1-2 years of medical reception experience is required for this position.
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Complete duties as indicated on MVMC google calander.
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Expected behaviours and personal attributes
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Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs.
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Excellent interpersonal and communication skills.
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Always be well-presented, friendly, courteous and obliging.
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Represent the practice in a confident and positive manner at all times.
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Undertake all duties in a diligent manner, with honesty and integrity.
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Maintain absolute confidentiality regarding patient and practice information.
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Have a vigilant attitude to accuracy, being prepared to double check as necessary.
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Work cooperatively and independently.
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Demonstrate ability to prioritise and organise.
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Demonstrate commitment to ongoing career development.
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Experience with Best Practice medical software is required for patient registration and management tasks.
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Certificate III or IV qualification is an advantage for this medical receptionist role.
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Candidates must hold valid Australian work authorisation to be eligible for this position.
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📌 Medical Receptionist (Port Macquarie)
🏢 Allan's Medical Discretionary Trust
📍 Port Macquarie