Job Description
Are you looking to take your transferrable skills to a recent industry?
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Established in ****, Stoddart is synonymous with stainless steel, steel and aluminium metal fabrication and is a world class manufacturer and importer of Food Service Equipment. We operate out of a state-of the-art facility in the southern suburbs of Brisbane, with an additional network of sales offices and warehouses in Sydney, Melbourne and Perth. Throughout its evolution, Stoddart has proudly remained a 100% Australian-owned family business.
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As an Administrative Assistant you will be responsible for managing spare parts enquiries effectively and efficiently. This role requires the development of a solid knowledge base covering a diverse range of products, the ability to positively engage with customers in a variety of contexts, and the provision of sound advice. You will possess enhanced written and verbal communication skills.
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More specifically your duties will include the following:
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Receive and action general enquiries, and requests for spare parts by phone or email
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Raise sales orders for customers to purchase spare parts
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Process customer credit card payments
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Assist customers to identify spare parts effectively
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Read and interpret technical documents
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Comprehend stock management principles
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Deal with customer complaints
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In determining suitability for the role, the following criteria are considered essential:
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The ability to develop knowledge of Stoddart products
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Intermediate level of technical skills in computer software incl. Stoddart ERP (M1) and Microsoft Office - Word, Excel, Outlook, Teams
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Skilled at negotiating difficult conversations
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Ability to demonstrate enhanced written and verbal communication skills
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Ability to read and comprehend documents of a technical nature
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Ability to competently manage priorities in a busy work environment
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Ability to manage customer expectations effectively
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The following criteria are considered desirable:
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Formal
training/certification
in parts interpreting or customer service
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If you require further information about this role, please contact David Brice, ******** ***.
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📌 Administrative Assistant (Queensland)
🏢 Tom Stoddart
📍 Queensland