Job Description
Operations Manager
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Total Pool Service | Canberra, ACT | Full Time, Permanent
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About Us:
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Total Pool Service has been Canberra's trusted pool specialist since ****. We deliver maintenance, heating, repairs, tiling and safety barrier inspections to homeowners, strata complexes, hotels, government facilities and commercial clients across the ACT. We are SPASA and Fluidra award winners with a 4.9 Google rating, built on doing the job properly and looking after our clients.
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We are now looking for an experienced Operations Manager to take the day-to-day running of the business off the owner's plate and keep our teams, jobs and clients moving.
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The Role:
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Reporting to the Director, you will own the operational engine of the business — scheduling, technicians, job flow, stock and service delivery. This is a hands‐on leadership role suited to someone with at least 5 years' operational experience who enjoys structure, solves problems quickly, and holds a team to a standard.
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Key Responsibilities:
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Plan and manage daily job scheduling and technician run sheets to maximise efficiency and on‐time service
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Lead, coach and roster the field team; manage performance, training and workflow
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Oversee job quality from quote through to completion and invoicing
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Manage inventory, equipment, vehicles and supplier relationships
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Monitor and improve operational systems, processes and job management software
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Handle escalated customer issues and maintain service standards
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Track key operational metrics (job completion, labour utilisation, margins) and report to the Director
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Ensure WHS compliance and safe work practices across all sites
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About You:
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Minimum 5 years' experience in an operations, service delivery or business management role
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At least 3 years' experience directly leading and managing a team of field staff or tradespeople
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Experience within a trade, service or field-based business (pool, plumbing, electrical, HVAC, landscaping or similar) — 3+ years preferred
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Robust scheduling and resource-planning ability across multiple crews and job types
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Confident holding people accountable while keeping morale high
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2+ years' hands‐on use of job management or CRM software, with a track record of improving systems
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Excellent communication skills with clients, suppliers and staff
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Commercially aware — understands job costing, margins and productivity
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Pool industry knowledge, SPASA certification or a relevant trade background is highly regarded
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Mandatory ACT Tickets & Certifications:
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As this role operates within the trade industry in the ACT, the following are required. Candidates who do not currently hold these must be willing to obtain them before commencement.
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Silica Awareness training (crystalline silica — mandatory in the ACT)
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What We Offer:
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Competitive salary package, negotiable on experience
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Genuine autonomy and decision‐making ownership
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Established, well‐regarded local business with 25+ years of history
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Supportive team culture and direct access to the business owner
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Ongoing training and industry certification support
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Long‐term career stability with a growing Canberra business
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Only shortlisted candidates will be contacted. Applicants must have full working rights in Australia.
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📌 Operations Manager (Canberra)
🏢 Total Pool & Spa Service
📍 Canberra