Full time permanent opportunity available at Westpac's Aitkenvale branch
Get things happening for our customers – and your career
Be genuinely rewarded for the experience you bring
What's the role?
As a Bank Manager, you'll be the head and heart of a frontline banking team that loves to exceed the expectations of local customers, whilst playing a hands-on role in a community that you're proud to call your own.
Inspiring a team of customer service and sales specialists, you'll set the standard for the Westpac Group experience – and it'll be an exceptional experience at that!
You'll be the driving force behind your branch's overall success – holding financial, risk and operational accountability – whilst ensuring customer advocacy is at the heart of all you and your team do.
This is a full-time, branch-based role and the hours are across and inclusive of Monday to Friday.
How will I help?
Hold accountability forcomplianceandriskmanagement – build a culture of doing the right thing
Lead your team inbuilding customer digital confidenceby driving Digital First conversations togrow digitally active customers
Drive balancedgrowthacrosscustomer advocacy,lending,assisted solutionsanddigital adoptionthrough strong stakeholder relationships with specialist teams, regional leadership and community networks
Drive customeracquisition,serviceandretention– building genuine connections with customers and the community andresolvingcustomer concerns effectively and efficiently
Recruitment,training,retainingandperformance managementof frontline branch staff
What do I need?
Strongleadershipexperience is essential, ideally gained in Banking and Finance (preferred)




Experience of working to fulfilbusinessperformance targetsandspur growth
Proven experience of holding accountability forriskandcompliance, staffperformanceandcustomerexperience
High-energy, with an ability toinspireandmotivatea diverse team
Ability to effectivelyde-escalateand address challenging situations by using strongcommunicationandproblem-solvingskills
Our Promise to You
We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal.
In return, we're committed to making Westpac Group the best place to work in the country.
Here are just a few of the ways we're already doing that:
Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
A variety of leave options including Culture, Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help your grow your career within the bank.
Lots of opportunities to 'give back' to the community by getting involved in our many volunteering initiatives.
Create Your Future Today
To get started, simply click on theAPPLYorAPPLY NOWbutton.
We're all about creating a supportive and inclusive community.
We welcome everyone – no matter your age, gender, background, or abilities.
We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the 'Diversity, Sustainability and Flexibility' section.

📌 Bank Manager - Stockland Shopping Centre, Aitkenvale (Townsville)
🏢 Westpac Bank
📍 Townsville