Job Description
One of our Federal Government clients is looking for Service Desk Analyst in Canberra.
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We are looking for the following Skills/Experience:
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Assists with the development of standards, and applies these to track, monitor, report, resolve or elevate issues.
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Determines compliance with organisational directives, standards and procedures and identifies non‐compliances, non‐conformances and abnormal occurrences.
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Examines records for evidence that appropriate testing and other quality control activities have taken place.
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Provides 1st line investigation and diagnosis and promptly allocates unresolved issues as appropriate.
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Ensure documentation is available and in an appropriate format for those providing or receiving support.
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We are equal employment prospect provider and encourage applications from people with disability.
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Please let us know if you need special assistance for this job application.
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📌 Service Desk Analyst (Canberra)
🏢 IT Alliance
📍 Canberra