Job Description
We are seeking a Medical
Receptionist/Practice
Manager to join our team in Runcorn, QLD on a casual basis. This is a hybrid role that combines frontline patient engagement with administrative and operational management responsibilities. You will be the first point of contact for our patients whilst also ensuring the smooth day-to-day operation of our medical practice. This position is pivotal in maintaining the high standards of patient care and organisational efficiency that define our practice.
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Key responsibilities
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Greeting patients upon arrival and providing them with a warm, professional welcome
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Managing patient check-in and check-out procedures, including collection of fees and processing of insurance documentation
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Scheduling and confirming patient appointments whilst managing the practice calendar efficiently
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Answering incoming calls and directing enquiries to the appropriate medical staff or departments
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Maintaining accurate and confidential patient records in compliance with privacy regulations
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Processing medical correspondence, referrals and test results
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Performing general administrative tasks including filing, data entry and report preparation
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Assisting with inventory management and ordering of supplies and equipment
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Supporting the coordination of staff schedules and covering for team members as requiredLiaising between patients, doctors and external healthcare providers
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Contributing to the maintenance of a clean, welcoming and organised reception area and practice facilities
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What we're looking for
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BEST PRACTICE SOFTWARE KNOWLEDGE & EXPERIENCE ESSENTIAL! (please do not apply if you do not have knowledge or experience in Best Practice software)
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Proven experience working as a medical receptionist, practice manager or in a similar healthcare administrative role
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Robust organisational and multitasking abilities, with the capacity to manage multiple responsibilities in a fast-paced workplace
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Excellent customer service skills and ability to interact professionally with patients, staff and external contacts
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Proficiency in computer systems and medical practice management software
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Accurate typing and data entry skills with meticulous attention to detail
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Knowledge of medical terminology and familiarity with healthcare regulations and privacy legislationAbility to maintain confidentiality and handle sensitive patient information with discretion
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Strong communication skills, both written and verbal
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Flexibility and adaptability to work on a casual basis with varying hours as required
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A genuine commitment to delivering exceptional patient care
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Preferred: Experience with Australian healthcare systems, Medicare and private health insurance processes
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What we offer
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We value our team members and are committed to creating a supportive and collaborative workplace. We offer casual employment with flexible scheduling to suit your lifestyle. You will work alongside experienced healthcare professionals in a welcoming environment dedicated to patient-centred care. Our team benefits from a positive workplace culture where your contributions are recognised and appreciated.
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About us
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We are a progressive medical practice based in Runcorn, QLD, committed to providing accessible, high-quality healthcare services to our local community. Our team of dedicated healthcare professionals work collaboratively to ensure that every patient receives compassionate, evidence-based care. We are focused on building long-term relationships with our patients and supporting their health and wellbeing through a comprehensive range of medical services. Our practice values integrity, professionalism and patient-centred care in everything we do.
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📌 Medical Receptionist/Practice Manager (Queensland)
🏢 seek.com.au
📍 Queensland