Job Description
Medico-Legal Communications Pty Ltd – Carlton VIC
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Job Title: Interpreting Appointments Clerk
n Location: Carlton, VIC (onsite)
n Type: Full-time, 40 hours per week (Monday to Friday)
n Salary: $65,000 – $70,000 per year, plus superannuation
n Reports to: Operations Lead
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About Us
n Medico-Legal Communications is a long-established interpreting and translation practice based in Carlton, serving the medical, legal, rehabilitation, WorkSafe and commercial sectors across more than 90 languages. Operating since ****, we're a small, close-knit team that takes pride in careful work and reliable service. We support our people to develop, and we're genuinely invested in seeing solid contributors grow with us.
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The Role
n You'll be at the heart of our day-to-day operations — coordinating interpreting appointments and making sure clients, interpreters and schedules all connect smoothly. It's a busy, people-focused role with real variety, and we've structured it to build your responsibility over time as you find your feet.
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Phase 1 – Appointment Coordination
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Take telephone bookings from clients.
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Record and manage appointments in our diary system.
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Match assignments to suitable interpreters from our contractor panel.




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Confirm next-day appointments by SMS.
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Learn our systems, interpreter profiles and language requirements.
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Become familiar with our accounting platform (Reckon / QuickBooks).
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With support, assist with invoicing, recording incoming payments (including cheque handling) and related administration.
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Run the day-to-day coordination with minimal supervision.
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Exercise judgement in allocation and follow-up.
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Suggest and help implement improvements to how we work.
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What We're Looking For
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A warm, articulate telephone manner.
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Strong computer skills and a sharp eye for detail.
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Clear written and verbal communication.
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A willingness to learn and take on more over time.
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Reliability and professionalism with clients and interpreters alike.
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Nice to Have (not essential)
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Living locally to Carlton.
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A second language.
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Why Join Us
n This is a genuine development opportunity within a stable, well-regarded practice. As you take on more, there's scope to move into more senior responsibility, and we recognise strong performance along the way.
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📌 Admin Assistant (Victoria)
🏢 Medico-Legal Communications
📍 Victoria