Job Description
We are a leader within the kitchen industry, with well-known, high-quality brands such as Kinsman and Freedom kitchens and wardrobes, both heavily associated with the popular show, "The Block". Proudly, we are Australian owned and manufactured, with a reputation for delivering to Australian standards and excellence, driven by a superior quality of products, exceptional service and flexible on-trend design solutions for today's lifestyle needs.
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About The Role
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We are a fast paced, high volume after sales customer service department. The Customer Service Officer will handle complaints and disputes around a customer's kitchen or wardrobe completion. This role is critical to our brands success and is often the pivotal moment to transforming a customer experience into one that is positive.
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This role requires an individual that is customer centric, has a high attention to detail and superior problem-solving skills. Due to the nature of this role, it is critical that the successful applicant is confident, proactive, empathetic and resilient when handling negative feedback from customers.
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Review cases that arise from customers and other external sources.
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Manage customer complaints efficiently and effectively.
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Manage inbound and outbound communications with internal and external customers.
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Collaborate with various internal departments to identify new initiatives, corrective actions and areas of improvement.
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Contribute to the priorities of a team and effectively manage individual caseload.
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What Makes You Perfect For The Role
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Demonstrated experience resolving customer enquiries and complaints predominantly in a call centre or service centre workplace.
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Experience in delivering exceptional customer experience.
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Enjoy problem solving and finding solutions.
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Resilience in a high-paced environment.
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Well-developed verbal and written communication skills.
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Empathetic approach when dealing with customer complaints.
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Ability to read kitchen or building plans in desirable but not essential.
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What We Will Offer You?
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A job with variety within a friendly team
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The opportunity to join a market leader
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Experience and coaching from established leaders in our industry
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Stability and longevity with an established organisation
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Access to employee benefits
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Staff Social Events
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Charity Participation
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This is a terrific opportunity to join a well-established customer service team.
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We are committed to fostering an inclusive and diverse workplace where everyone feels respected, valued, and supported. We welcome applications from people of all backgrounds, experiences, and abilities.
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By applying for roles with us, you are consenting to complete relevant background checks and that you have the appropriate working rights to be employed in Australia.
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📌 Customer Service Officer (Queensland)
🏢 Freedom Kitchens
📍 Queensland