Job Description
Chief Operating Officer – National Healthcare Operations
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Build the next generation of specialist healthcare in Australia.
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TMJ Clinics Australia is Australia's largest dedicated TMJ healthcare network.
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Founded in ****, we have grown into a national organisation with 11 clinics across Australia, supported by specialist clinicians, physiotherapists, an in-house digital laboratory and centralised patient services.
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We are now expanding into sleep medicine and investing heavily in technology, AI-enabled workflows, digital manufacturing and national growth.
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To help realise this vision, we are seeking an exceptional Chief Operating Officer to build the operational platform that will power our next decade of growth.
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The Opportunity
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Working directly with the Founders you will lead national operations and help transform a successful business into a scalable healthcare organisation.
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Success in this role means building the systems, leaders and culture required to operate 20, 30 or even 50 locations while maintaining an exceptional patient experience and workplace culture.
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Key Responsibilities
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National Operations
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Lead operational performance across the clinic network
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Improve utilisation, productivity and profitability
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Standardise systems while supporting local flexibility
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Drive operational consistency across all locations
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Growth & Expansion
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Lead new clinic rollout nationally
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Develop scalable opening playbooks
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Coordinate expansion, integration and operational readiness
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Leadership
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Recruit, coach and develop operational leaders
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Mentor clinic managers into high-performing business leaders
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Build succession planning and leadership capability
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Operational Excellence
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Develop scalable SOPs, KPIs and reporting
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Improve workforce planning, efficiency and patient flow
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Strengthen governance, quality and continuous improvement
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Contribute to strategy and Board reporting
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Partner with Finance, Marketing and Clinical Leadership
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Lead major organisational projects and innovation initiatives
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About You
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You have successfully led and scaled a multi-site organisation.
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Whether your background is healthcare or another premium service industry, you understand operational excellence, commercial performance and leadership at scale.
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You enjoy creating order from complexity, developing leaders and building systems that people genuinely want to use.
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Most importantly, you believe culture is a competitive advantage.
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Executive operational leadership
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Multi-site business management
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Demonstrated experience scaling organisations
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Strong commercial and financial capability
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Strategic planning, change management and execution
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KPI development and performance leadership
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Highly Desirable
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Experience in healthcare, dental, medical specialists, allied health or other regulated service industries.
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Experience with new site rollout, digital transformation, AI implementation, Lean improvement or acquisition integration will be highly regarded.
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Our Culture
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We believe high performance and kindness can exist together.
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Our leaders coach more than they command, value accountability over bureaucracy and understand that great patient experiences begin with excellent employee experiences.
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Why Join Us?
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This is an opportunity to help shape one of Australia's fastest-growing specialist healthcare organisations.
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You will have genuine autonomy to build systems, develop leaders and influence strategy while working directly alongside the Founders.
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If you're looking for a role where you can build, lead and leave a lasting legacy—not simply maintain an existing operation—we'd love to hear from you.
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Remuneration
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An attractive executive salary package will be negotiated with the successful candidate. Performance incentives and long-term equity participation may be available for an exceptional applicant.
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📌 Chief Operating Officer - National Healthcare Operations (New South Wales)
🏢 TMJ Clinics
📍 New South Wales