Job Description
The Australian Turntable Company – Bendigo VIC
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The Australian Turntable Company (ATC) is a proudly Australian manufacturer based in Bendigo, Victoria, specialising in the design and manufacture of vehicle turntables. Our products are used across residential, commercial and industrial environments throughout Australia and internationally.
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With nearly four decades of experience, we've built our reputation on quality engineering, practical innovation and reliable service delivery — helping people and vehicles move through tricky spaces with ease (we like to think we've got a few things sorted, if not fully turned around). As demand for our services continues to grow, we're looking for someone to help keep our service administration sharp, with a supporting hand in installations too.
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We are now seeking a Service & Installations Administrator to join our team in Bendigo.
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About the Role
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This role is primarily focused on administering ATC's service function — think scheduling, customer communication, troubleshooting support, and following up on quotes — with a supporting role in our installations coordination alongside it.
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Reporting to the National Installation & Service Manager, you'll be a familiar voice for our customers, helping with initial troubleshooting, preparing communications and updates, and, when the opportunity comes up, following up on a quote to help it turn into a booking. You'll also lend administrative support to our installations activities — job set-up, records, and keeping information current — so our Team Leaders and field staff always have what they need.
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This is a full-time position based at our Bendigo premises, working Monday to Friday.
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Key Responsibilities
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Manage day-to-day administration for our service function, including scheduling, documentation and record-keeping.
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Respond to internal and customer queries relating to service schedules, job status and documentation.
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Provide customers with basic troubleshooting support to help determine whether a service or repair is needed.




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Prepare customer communications, confirmations and updates, delivering great customer service throughout.
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Spot opportunities to promote additional services, and follow up on outstanding quotes to help turn enquiries into confirmed bookings.
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Track job progress and flag delays, changes or data issues early, before they become a problem.
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Support compliance with safety, quality and record-keeping requirements through accurate documentation.
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Provide administrative support to our installations activities, including job set-up and records, and help keep Team Leaders and field staff across current information.
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Collaborate with Team Leaders, Project Coordinators and other teams to keep things running smoothly — especially during busy periods.
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What We're Looking For
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We're looking for someone organised, personable and unfazed by a busy inbox — someone who takes pride in getting the details right and enjoys being the person others rely on to keep things on track.
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Experience in an administrative or coordination support role, ideally within an operational, service, or field-based environment.
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Comfortable working in a fast-changing environment — schedules shift and priorities move, and you're energised by adapting rather than frustrated by it.
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Strong organisational skills, with the ability to juggle competing priorities within clear processes.
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High attention to detail and accuracy in data entry and documentation.
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Confident user of business systems and standard office software.
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Well-developed customer service skills — calm, clear and professional, including when handling enquiries or concerns.
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Explicit written and verbal communication skills.
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A reliable, collaborative and proactive approach to supporting team outcomes.
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Highly desirable
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Experience in a role involving quotes, scheduling or job coordination.
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A knack for spotting an opportunity — prior exposure to upselling or promoting services is a bonus, not a requirement.
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Background in a trade, technical, or field-services industry.
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Why Join ATC
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At ATC, our culture is built on purposeful design, quality, innovation, professional development and strong customer relationships — and we've grown from a local Bendigo business into a world leader in turntable manufacturing without losing sight of any of that.
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Key features of the role include:
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Being part of a well-established, growing Australian manufacturer
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Playing a genuine part in shaping how our service offering grows, not just administering it
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A supportive team culture built on safety, quality, accountability, integrity and teamwork
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Real work-life balance, including support for your right to disconnect outside of agreed hours
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A Bendigo-based, Monday to Friday role — no weekend work
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Apply today
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If you're an organised, people-friendly administrator who enjoys variety and wants to be part of a business that's genuinely going places, we'd love to hear from you. Applicants must have the right to work in Australia.
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Suitable applicants may be interviewed before the advertisement closes, so early applications are encouraged.
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Australian Turntables is committed to creating a diverse, inclusive and respectful workplace where people feel supported to contribute and grow. We welcome applications from people of all backgrounds, experiences and identities.
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📌 Service & Installations Administrator (Bendigo)
🏢 The Australian Turntable Company
📍 Bendigo