Job Description
Primary Details
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Time Type: Full time Worker Type: Employee
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Please see more information about QBE careers
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Newcastle or Lismore, NSW
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Permanent & fixed-term contracts available, full time hours
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Hybrid working arrangements - a mix of in office and work from home
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The opportunity
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We are seeking experienced Case Manager's to join our Workers' Compensation Nominal Insurer team. As a Case Manager, you'll be responsible for managing a portfolio of workers' compensation claims, delivering a high quality and empathetic experience for injured workers, and working closely with employers and service providers to support safe, sustainable, and timely return to work outcomes.
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About QBE
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At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
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We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.
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What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.
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Your new role
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Manage a portfolio of workers' compensation claims within the Nominal Insurer scheme, ensuring timely, compliant, and effective outcomes for injured workers and employers.
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Apply your knowledge of the workers' compensation legislation and guidelines to assess liability, coordinate treatment, and support safe, sustainable return to work outcomes.
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Work collaboratively with employers, injured workers, treating practitioners, rehabilitation providers, and internal stakeholders to drive proactive and customer focused claims management.
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Maintain accurate and compliant claim documentation in line with regulatory, contractual, and audit requirements.
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Actively contribute to continuous improvement initiatives by identifying opportunities to streamline processes and enhance service delivery.
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Work within a supportive, purpose driven team environment that values collaboration, capability development, and high quality customer outcomes.
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About You
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Previous experience in workers' compensation claims management with a sound understanding of legislation and statutory claims processes.
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Strong influencing and relationship building skills, supported by clear, confident written and verbal communication.
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A customer centric mindset, focused on achieving positive outcomes for injured workers, employers, and stakeholders.
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Demonstrated resilience and sound judgement when managing complex, sensitive, or high pressure claims scenarios.
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Strong organisational and time management skills, with the ability to manage competing priorities in a fast paced environment.
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A proactive,



growth focused attitude with a willingness to learn and contribute within a collaborative team setting.
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Benefits
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We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
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'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
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Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
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18 weeks' gender-equal flexible leave for all recent parents, including paid super
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Rewards & Recognition
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We value our employee's experience with us and are proud to have been recognised for the following awards:
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**** Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
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**** Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
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Ranked in the top ten in the AAGE Top Graduate Employers **** for medium sized program as voted by graduates
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Skills
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Claims Administration
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Communication
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Critical Thinking
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Customer Service
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Data Entry
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Detail-Oriented
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Document Management
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Insurance Claims Processing
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Intentional collaboration
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Managing performance
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Microsoft Applications
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Prioritization
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Problem Solving
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Risk Assessments
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Time Management
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Application Close Date: 31/07/2026 11:59 PM
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Equal Employment Opportunity
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QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
#J-*****-Ljbffr

📌 Case Manager (North Lismore)
🏢 Qbe Insurance
📍 North Lismore