Job Description
Full time: Monday to Thursday 9am to 5pm, Fridays 8:30am to 4:30pm
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Salary: $65,000 per year + Showroom commission
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At Entity Brands, we ignite confidence in businesses through personalised uniform solutions.
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With over 20 years of experience and the exclusive license of leading brands like Nike, Chef Works, Ogio, and Port Authority, we offer a wide selection of quality uniforms to meet customer needs.
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Whether their business is in hospitality, corporate, fitness or any other industry, our expertise ensures their team looks and feels their best.
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Our values:
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Relationships: Being positive and upbeat, embracing challenges, and conveying an assured attitude.
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Authenticity: Genuine, trustworthy, engaging and direct. We're focused on giving our customers the insights, advice and support they need to achieve their desired outcomes.
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Passion: Be connection-oriented, people-focused, and thoughtful about a customer's needs.
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Knowledge: Build trust and expertise with our customers. Position yourself as a thought leader, knowledge sharer, and advisor.
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If these match your values, our team will be the perfect place for you to develop and succeed, so let's make this happen.
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The Role:
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We're looking for an
experiencedCustomer
Experience Agent to join our in-office team in Alexandria.
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Your role will include:
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Ticket management.
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Order management (purchase orders and decoration orders).
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Showroom customer care and uniform fittings.
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Typical day-to-day duties:
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Process all Purchase Orders (PO) and Decoration orders (Embroidery & Print).
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Serve as the primary contact for all customer inquiries, returns, and account issues, managing the full ticket lifecycle and quote follow-ups.
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Assist with general sales and account administration tasks.
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Manage the full showroom experience, including uniform fit-outs, retail work, and general upkeep.
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Coordinate with Purchasing and Warehouse to track orders, communicate delivery delays, and resolve stock/order issues for customers.
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Collaborate with the Sales team to onboard new customers and coordinate orders following a lead conversion.
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Maintain accurate customer data by updating systems such as Zendesk, Shopify, and Netsuite.
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We enjoy working with customers and leaving our desks knowing we've made that difference for the day.
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Why Us?
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We're shaking loose the constricting top-down org chart in favour of a cross-departmental, one-team approach. We work together to facilitate the customer's journey and experience.
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You'll build a career with active development and succession planning. It's a long-term partnership.
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It's a team of personalities, and that's how we like it; you're an individual, and we treat you as such.
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The office is 15 minutes walk from Redfern or Green Square station, with parking available, and we're Monday-Friday office hours.
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We've got our most exciting years coming up; be a part of an incredible journey.
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What You Need:
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We're looking for someone with experience in a similar role and possesses the following:
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Love working with people (customers and colleagues). You enjoy hearing the inbox ding, phone ring and doors swing.
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A service mindset. You're there for your customers and colleagues, recognising them as individuals and tailoring your service appropriately.
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A great phone and email manner. The role is about communication, we have our system, but we want you to add the magic touch.
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Software understanding. You'll need to learn new software systems. Experience in ticketing software and CRM would be highly regarded. We use Zendesk, Netsuite, Shopify and Aircall.
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Organised. We're a successful and busy place, and it's much more fun if you know how to stay on top of things.
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Solid attention to detail. We depend on one another.
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Only candidates with full working rights in Australia will be considered.
#J-*****-Ljbffr

📌 Customer Experience Agent (New South Wales)
🏢 Entity Brands
📍 New South Wales