Job Description
Join Australia's leader in sustainable, total waste management solutions.
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Who we are
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TOMRA Cleanaway is Australia's leading container deposit scheme network operator and commodity management provider. Delivering accessible and convenient refund/collection point networks across some of Australia's largest markets. We work with a diverse range of customers from consumers, return point partners and operational service delivery partners to deliver a World Class customer service experience.
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Your new role
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Respond to internal and external customer queries.
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Answering phone calls on first ring.
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Manage relationships between stakeholders and provide first line resolution.
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Manage customer complaints to resolution, following set procedures.
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Your skills and experience
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Exceptional phone manner
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Highly organised
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Excellent communication and time management skills
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Intermediate skills in MS office suite are required
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Previous experience using CRM tools e.g.,



Sales Force would be highly regarded
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Understanding of urgency and working towards set KPIs and SLAs
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What we offer
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Competitive Salary Package
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Learning and development opportunities
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Scope for growth within the business
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Support from a solid network of business partnersEmployee share program
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Great staff benefits program including novated car leasing and salary sacrificing on work-related purchases, discounts on private health insurance and more
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TOMRA Cleanaway is an employer of equal opportunity and encourages and values diversity and inclusion. Aboriginal and Torres Strait Islander people and those of all ages are encouraged to apply.
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Multiple Casual Position – CDS Eastern Creek, NSW
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Great team environment, be valued, rewarded and recognised
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Call center operating hours of 7am till 10pm, 7 days a week
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#J-*****-Ljbffr

📌 Customer Service Officer (New South Wales)
🏢 Cleanaway
📍 New South Wales