Job Description
About the Role
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We are expanding our Remote Services team and are seeking multiple Remote Desktop Support Technicians to join our Adelaide-based operations. You will be supporting major government clients, delivering high-quality remote desktop support in a fast-paced, enterprise Managed Services Provider (MSP) environment.
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Key Responsibilities
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Do you believe that you can:
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Provide remote desktop support to end users, including executive-level staff, using remote access tools.
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Deliver high-quality IT support to resolve incidents and fulfill service requests.
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Priorities and manage new support tickets and existing work orders efficiently.
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Accurately document service details, time logs, and job notes in the ticketing system.
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Meet service level agreements (SLAs) and task-specific timeframes.
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Skills & Experience Required
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You'll thrive in this role if you have:
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Proven experience in Level 1/2 IT support, preferably in an MSP or enterprise workplace.
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Familiarity with basic hardware, Windows OS, and remote troubleshooting tools.
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Strong attention to detail and accuracy in documentation.
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Excellent verbal and written communication skills.
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A customer-first mindset with a professional and courteous approach.
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Ability to multitask and work under pressure in a deadline-driven environment.
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Strong time management and organisational skills.
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A collaborative team spirit and a proactive attitude.
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Ability to pass background checks including National Police Check and employment screening.
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Familiarity with ITSM ticketing systems such as ServiceNow
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You Might Be the Right Fit If You Are:
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An eager learner excited to grow your technical skills and work with the latest technologies.
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A fantastic communicator who follows through and ensures customer satisfaction.
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Someone who thrives in a dynamic, challenging, and rewarding environment.
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Why Join Us?
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Be part of a supportive and growing team.
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Work with a major government client on meaningful projects.
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Career development and training opportunities.
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A culture that values innovation, collaboration, and customer excellence.
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Trust, Transform & Thrive with a company whose mission is to lead our clients on their digital transformation journey. DXC Technology is recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today's rapidly changing technologies.
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At DXC Technology, we believe solid connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
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📌 Remote Desktop Support Technician (South Australia)
🏢 Dxc Technology
📍 South Australia