Job Description
We are looking for an enthusiastic administrator ready for a new opportunity - is it you?
n
National Leak Detection specialises in non-invasive, water leak detection assessments for the insurance sector. We are seeking a skilled and intuitive Bookings & Admin Coordinator to join our expanding team.
n
What we can offer YOU
n
n
A supportive and enjoyable work environment close to home
n
Genuine career growth opportunities and a competitive remuneration scheme
n
Personalised training in our cloud-based operating systems
n
Regular social and team building events such as escape rooms, karaoke and race days!
n
n
The opportunity
n
Reporting to the Head of Client Services (and 2IC), you will play a key role in maintaining excellent client relations by assisting in:
n
n
Planning and coordinating a high volume of leak detection appointment, ensuring all bookings are managed in line with KPI timeframes within a fast-paced environment
n
Managing daily bookings and schedules, taking into consideration technician availability, location, travel time, job requirements and urgency to ensure effective utilisation of our field team.
n




Monitoring KPI timeframes and outstanding jobs, proactively identifying potential delays and escalating matters where required.
n
Communicating with clients and homeownersvia phone and email to confirm appointments, provide job updates, arrange access and reschedule appointments where required.
n
Updating internal systems and job management platforms accurately and ensuring job statuses, notes, appointments and relevant client information are kept up to date.
n
Monitor inbox and responding to clients as required
n
Building and maintaining positive client
relationshipsthrough
professional, responsive and solutions-focused communication.
n
Other general administration tasks as required
n
n
Show us your talent
n
n
Strong time management and organisational skills
n
Outstanding communication and client relation skills
n
Exceptional attention to detail (you take pride and initiative with your work)
n
A proactive and solutions-focused approach
n
The ability to multitask and prioritise
n
The ability to adapt in a rapid-paced environment
n
#J-*****-Ljbffr

📌 Bookings & Admin Coordinator (Victoria)
🏢 National Leak Detection
📍 Victoria