Job Description
The Good Guys is seeking a Customer Solutions Quality Assurance Lead to measure and monitor the quality of customer interactions and provide coaching to improve team performance against standards.
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You will perform assessments, prepare reporting, and drive training to ensure compliance and excellent customer outcomes across a high-volume contact setting, with hybrid work options for eligible roles.
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📌 Customer Solutions Qa Lead - Elevate Experience & Coaching (Victoria)
🏢 JB Hi-Fi & The Good Guys
📍 Victoria
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