Job Description
Unisys Canberra is seeking a Service Level Manager to own the end-to-end SLA management process and drive service performance. You will collaborate with IT delivery teams, service desks, and end users to ensure SLA compliance and continuous improvement.
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The role requires robust analytical capabilities, experience with ITSM tools such as ServiceNow, and solid stakeholder management. A proactive approach to problem-solving and excellent communication are essential.
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📌 It Service Performance Manager (Canberra)
🏢 Unisys
📍 Canberra
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