Job Description
Allied Security is an Australasian company with extensive coverage across Australia and Recent Zealand. Formed by current management in ****, and as a result of the dedication of our staff, Allied Security has grown into a national and international security company.
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We expand through building strong relationships based on high levels of service, professionalism, and attention to client needs. This growth has also allowed us to offer a more comprehensive service, competitive pricing and a wider set of skills and capability that only comes from a company with the scope of Allied Security.
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Duties and Responsibilities
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Planning and Operations
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Advise senior management on operational requirements and resource planning to meet customer contract and tender obligations.
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Manage and allocate resources to ensure contractual service delivery across all assigned sites.
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Oversee workforce planning, including permanent, part-time, and casual employees, to maintain adequate site coverage.
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Support recruitment activities, including sourcing, interviewing, and onboarding new employees as required.
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Monitor rostered and worked hours to ensure compliance with employment obligations and contract requirements.
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Measure, monitor, and report on contract performance against agreed client KPIs and service levels.
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Support the implementation of new contracts, projects, and operational initiatives.
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Identify opportunities for operational efficiencies and continuous improvement.
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Client and Stakeholder Management
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Develop and maintain strong relationships with clients and key stakeholders.
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Act as the primary operational escalation point for client concerns and service issues.
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Conduct regular client meetings and reviews to ensure service expectations are met or exceeded.
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Ensure operational delivery aligns with contract requirements and client expectations.
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Administration and Reporting
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Prepare operational reports, including daily, weekly, monthly,



and annual performance reports.
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Maintain accurate employee, training, and compliance records.
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Complete general operational administration and documentation requirements.
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Support payroll validation processes through accurate roster and timesheet management.
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Monitor and record mandatory training, licensing, and compliance requirements for all security personnel.
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Quality, Safety and Compliance
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Implement and maintain Quality, Work Health and Safety (WHS), and Environmental Management System requirements.
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Ensure all employees understand and comply with relevant policies, procedures, and reporting processes.
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Conduct workplace inspections, audits, and investigations as required.
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Identify, report, and implement corrective actions to address non-conformances and prevent recurrence.
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Promote a strong safety culture and ensure compliance with legislative and client-specific requirements.
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Leadership and Team Management
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Be accountable for the operational delivery and performance of client sites.
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Ensure site teams consistently deliver security services to the highest professional standard.
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Foster a collaborative, high-performing team culture across Allied Security employees and contracted personnel.
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Ensure all security staff are appropriately trained, licensed, inducted, and deployed to meet operational requirements.
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Conduct performance management, coaching, and development activities in line with Allied Security policies and procedures.
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Lead by example by demonstrating professionalism, accountability, and a strong customer service focus.
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Other Responsibilities
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Participate in after-hours operational support and incident management as required.
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Support business development activities, including tender responses and client retention initiatives.
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Undertake other duties as reasonably directed by management.
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Skills and Experience
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MUST HAVE current NV1 Clearance
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Minimum 5 years' experience in the security industry.
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Previous experience in an Operations Manager, State Operations Lead, Regional Manager, or similar operational leadership role.
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Sound knowledge of security operations, workforce management, and industry best practices.
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Strong understanding of workplace health and safety legislation and compliance requirements.
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Demonstrated experience managing large, geographically dispersed workforces.
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Exceptional stakeholder and client relationship management skills.
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Strong leadership, coaching, and team development capabilities.
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Excellent verbal and written communication skills.
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Proven ability to manage competing priorities and perform effectively under pressure.
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High level of organisational, problem-solving, and decision-making skills.
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Advanced Microsoft Office Suite skills (Excel, Word, Outlook, and PowerPoint).
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Certificate IV in Security and Risk Management or higher.
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Crowd Controller and Security Officer licences (where applicable).
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Experience managing government, healthcare, critical infrastructure, or major retail security contracts.
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First Aid certificate
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Benefits and Perks
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Allied Security offers a highly competitive remuneration package that exceeds industry standards. Employees benefit from ongoing training, professional development opportunities, and a supportive team environment that promotes career progression and operational excellence.
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Location:
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The positions are located in Canberra, ACT
#J-*****-Ljbffr

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