Job Description
2-year full-time contract with the opportunity for permanent employment.
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Recruitment for this role is being facilitated by Exant HR on behalf of a specialist clinic based in Deakin, Canberra.
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About the Company
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Our client is a well-established specialist psychiatry practice committed to delivering high-quality patient care. With a focus on professionalism, innovation and continuous improvement, the clinic provides a cooperative and supportive environment for both patients and staff.
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They are seeking an experienced, organised and proactive Practice Manager to lead operational performance and drive ongoing improvements across the practice.
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About the Role
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Working closely with the Clinic Director, psychiatrists, nursing staff and reception team, you will oversee the day-to-day operations of the practice while driving continuous improvement across administration, technology, finance and patient experience.
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You will be trusted to identify opportunities for improvement and implement practical solutions that enhance efficiency, compliance and service quality.
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Key Responsibilities
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Oversee the daily operations of the clinic and ensure smooth workflow across all services.
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Lead and support the reception and administrative team while working collaboratively with nursing staff.
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Coordinate staff rostering, onboarding, training and performance support.
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Develop and continually improve administrative systems, workflows and standard operating procedures.
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Lead the digital transformation of clinic processes, including paperless workflows and electronic systems.
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Develop structured orientation and training programs for reception staff.
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Ensure compliance with Medicare (MBS), Australian Privacy Principles (APP), workplace legislation and healthcare regulations.
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Maintain clinic policies, procedures and accreditation readiness.
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Liaise with external providers including IT support, accountants, pharmacies, suppliers and contractors.
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Support private billing,



Medicare claiming and financial administration.
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Assist the bookkeeper with account reconciliation and financial processes.
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Prepare financial and billing reports for management.
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Monitor outstanding accounts and actively manage debtor follow-up.
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Assist with business growth initiatives, including new services, operational improvements and future clinic expansion.
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Participate in quality improvement activities to enhance the patient experience.
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About You
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You are a confident and approachable leader who enjoys creating order, improving systems and helping a team succeed.
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You will ideally have:
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Previous experience managing a medical practice or healthcare facility, preferably within a specialist practice.
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Excellent leadership and people management skills.
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Strong organisational and project management abilities.
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Experience with Medicare, DVA, private health insurance billing and patient management software.
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Sound understanding of Australian Privacy Principles (APP) and healthcare compliance requirements.
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Experience with financial reporting, budgeting and reconciliation.
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Excellent written and verbal communication skills.
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High attention to detail and the ability to manage multiple priorities.
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Confidence using technology and enthusiasm for implementing digital solutions and workflow automation.
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Desirable Qualifications
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Diploma of Practice Management, Business Administration or a related qualification.
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Experience within specialist medical practice management.
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Experience with healthcare accreditation and quality systems.
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Why Join the Team?
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Work in a respected and innovative specialist psychiatry clinic.
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Be part of a supportive multidisciplinary team.
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Have genuine input into how the clinic develops and grows.
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Lead meaningful projects involving technology, systems improvement and service innovation.
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Opportunity for ongoing employment following the initial contract.
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Competitive remuneration based on experience.
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📌 Practice Manager - Specialist Clinic (Canberra)
🏢 Exant Advisory
📍 Canberra