Job Description
Key Accountabilities
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Interprets and applies business plans and policies within own operational area, providing practical advice and support to teams to address implementation issues.
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Manages the frontline delivery of a defined service, with accountability for staff performance, budget controls and the management of daily operational issues.
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Provides transparent operational leadership to frontline team managers, embedding organisational frameworks and priorities into daily service delivery.
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Collaborates with the General Manager and operational peers to support coordinated planning, issue resolution and effective delivery of services.
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About You
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To be successful in this role, you will need to demonstrate experience in leading operational teams, setting clear performance expectations and establishing daily/weekly operational rhythms.
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Outcomes Thinking: Establishes mechanisms to monitor impact of work on the community; ensures team/organisation's operating and delivery model is designed in ways that creates a positive impact on community.
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Promote Inclusion: Establishes a workforce that is diverse and takes advantage of relevant knowledge and skills; creates opportunities to improve knowledge of teams in the area of diversity and inclusion.
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Managing Difficult Conversations:



Seeks and evaluates options to resolve problems; negotiates agreed actions to deal with problems; coaches others in negotiation.
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Self-awareness: Coaches others to improve level of self-awareness. Leverages emotional intelligence to create a safe space for sensitive conversations which leads to increased level of people engagement.
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This role is an ongoing positionand based in our Ballarat office.This position is only open to applicants with relevant rights to work in Australia.
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For more information, please seethe Position Description
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Other relevant information
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To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening.
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DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples.
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All roles at DGS can be worked flexibly, however it may differ from role to role.
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📌 Operations Leader (Ballarat)
🏢 Department of Government Services
📍 Ballarat