Job Description
Key Responsibilities:
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Order Creation & Logistics Arrangement
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Process all incoming customer sales orders accurately within the company ERP/order management system.
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Liaise with production plants and third‐party service providers to follow up on estimated delivery schedules.
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Coordinate freight booking and shipment arrangements with appointed freight forwarders.
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Generate, verify and distribute complete, accurate shipping documentation to customers as required.
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Continuously track real‐time order status, proactively flag potential risks and notify all relevant stakeholders in advance.
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4. General & Ad‐hoc Duties
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Customer Service Management
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Handle all customer inquiries, feedback and complaints related to order execution.
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Collaborate cross‐functionally with internal departments to develop practical solutions and timely feedback for customer concerns.
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Lead alignment between third‐party logistics vendors and internal teams to guarantee seamless, on‐time delivery of goods.
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Build and sustain long‐term, positive working relationships with Australian customers; capture and validate unique customer requirements to ensure all orders and documents align with customer expectations and company SOPs.
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Receive customer purchase orders, issue formal order acknowledgements, and coordinate warehouse delivery arrangements to end customers.
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Work closely with relevant teams to complete all shipping and supply chain management tasks in a timely manner.
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Adopt a proactive customer service mindset; conduct outbound calls to selected key customers for regular relationship follow‐up.
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Office admin
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Provide general office administration support




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Manage day‐to‐day office operations
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Oversee general administrative tasks
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Manage filing, maintenance and retrieval of all supply and purchasing documents.
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Participate in company safety initiatives and contribute to improving overall safety performance.
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Support the team on all assigned special projects as needed.Provide backup coverage for fellow team members during absences or peak workload periods.
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Collaborate effectively within the team to meet individual KPIs and departmental targets, and share professional knowledge with teammates.
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Complete any other ad‐hoc tasks assigned by the line manager.
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Basic Qualifications
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Bachelor's degree in Supply Chain, International Trade, Business Administration or related fields; relevant working experience may be considered as an alternative.
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1–3 years of customer service, order processing or international logistics experience, preferably with Australian market client exposure.
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Core Competencies
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Familiar with end-to-end order management, freight forwarding processes and international shipping documents.
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Strong cross-party coordination ability to communicate with factories, logistics vendors and internal teams.
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Detail-oriented, with robust risk awareness to identify order and logistics issues proactively.
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Customer-centric mindset with excellent problem-solving and conflict resolution skills.
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Team player with willingness to share knowledge and provide backup support to colleagues.
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Skilled in software (Excel, Word) and SAP experience is a must.
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Strictly compliant with company standard operating procedures and document management rules.
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📌 Customer Service Admin Officer (Wollongong)
🏢 Calderys
📍 Wollongong