Job Description
Come shape the future of education with us.
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At Compass, we're on a mission to transform the school day for everyone - from staff and students to families and administrators. We build smart, seamless technology that empowers schools to focus on what really matters: learning, growing and thriving.
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As Australia's leading K–12 school management platform, Compass supports thousands of schools and is expanding across the UK and Ireland. Compass is at an exciting inflection point - scaling its product, its team and the way we partner with our most strategic customers.
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We're now looking for a Principal Customer Success Consultant to join our team.
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About the Role & Team
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This role is responsible for delivering a highly tailored, white-glove experience to Compass' most prestigious private schools.
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As a Principal Consultant, you'll act as a trusted advisor to school leadership, driving exceptional outcomes, deep product adoption and long-term strategic partnerships. You'll play a critical role in Compass' success within this segment, while representing the Compass brand at the highest level.
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This role combines deep product and implementation expertise with strong relationship, project and stakeholder management skills.
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What you'll do
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Key Account Management
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Own the end-to-end consulting experience for a portfolio of Compass' most strategic private school clients, building trusted relationships with senior stakeholders including Principals, Business Managers and Executive teams.
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Act as a strategic advisor, providing proactive guidance aligned to each school's goals and operating context.
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Deliver a premium, highly responsive service model that anticipates client needs and resolves issues early.
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Partner with Customer Success leadership on account planning, risk management and long-term strategy.
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Implementation, Training & Adoption Excellence
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Lead complex implementations, transitions and product expansions across the Compass platform.
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Design and deliver tailored training programs, rollout plans and success workshops.
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Drive strong post-go-live adoption through ongoing engagement and advanced use case enablement.
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Deliver high-quality onsite and virtual demonstrations to a range of stakeholders.
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Product Expertise & Commercial Impact
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Maintain deep knowledge of the Compass platform and product ecosystem.
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Identify opportunities for additional product adoption in partnership with Sales.
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Provide consultative recommendations aligned to each school's strategy and goals.
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Represent the voice of key accounts internally to influence product, process and service improvements.
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Use AI tools to synthesise client feedback and support solution design.
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Leadership, Mentorship & Team Contribution
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Act as a role model for consulting excellence and customer advocacy.
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Provide mentorship and guidance to broader Customer Success team members, supporting onboarding, coaching and quality assurance across the team.
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Contribute to best practice frameworks, playbooks and standards.
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Cross-Functional Collaboration
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Work closely with Sales, Support, Product and Onboarding teams to deliver on commitments.
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Act as an escalation point for complex or sensitive client matters.
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Ensure clear, proactive communication around client health, risks and opportunities.
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About You
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To thrive in this role, you bring:
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Proven experience as a Senior Consultant or equivalent in a client-facing, implementation or advisory role.
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Demonstrated success managing complex,



high-value clients with senior stakeholders.
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Strong facilitation, communication and stakeholder management skills.
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High attention to detail with the ability to balance strategic thinking and hands‐on delivery.
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Commercial acumen and confidence operating in premium service environments.
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A growth mindset, high level of resilience and a commitment to continuous improvement.
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Track record of driving outcomes independently, identifying problems, building solutions and executing without waiting for direction.
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Genuine AI fluency, demonstrated through how you work day to day.
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Why Join Compass
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You'll join a purpose-driven company at a genuinely exciting stage of growth, with the opportunity to make a real impact on education at scale.
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What we offer:
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A hybrid working workplace, with teams collaborating regularly in our office hubs while maintaining flexibility.
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Learning and development opportunities, including a dedicated PD budget.
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24/7 access to our Employee Assistance Program (EAP), including face‐to‐face, phone and live chat support.
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A parental leave program for both primary and secondary carers.
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Regular team events, social budgets and in‐office perks help you stay connected, from team lunches to end‐of‐week socials.
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Employee Referral Program
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A supportive, inclusive culture where your voice is valued and heard.
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Compass is proud to be an equal opportunity employer.
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We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.
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Prior to commencing employment, you'll need:
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A valid Employee Working With Children Check
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A satisfactory National Police Check
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Verification of unrestricted work rights in Australia (e.g. citizenship, passport or birth certificate)
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A valid full Driver's Licence
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Find out more about Compass on our website -
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📌 Principal Customer Success Consultant (South Australia)
🏢 Compass Education
📍 South Australia