Job Description
Park Regis North Quay is a 4-star, 40room hotel located on the Brisbane River, within walking distance to the CBD, Southbank, QPAC and Suncorp Stadium.
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We are currently seeking an energetic and passionate Guest Service Agent to join our dedicated team on a casual basis. This position requires a confident, professional and well-organized person to deliver a high level of guest experience to our hotel guests, conference clients and residents alike.
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We are looking for someone who has hotel experience, great customer service with experience in;
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Complete guest check in, check out, input of reservations and complete shift balancing and banking.
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Experience in RMS is preferred but not essential with full training also provided.
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Maintaining accurate guest accounts and completing daily reports;
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Confidently providing our guests with accurate information regarding the hotel, facilities and local area;
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Maximize revenues through up-selling and loyalty programs.
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Food and Beverage experience preferred but not essential - additional shifts available in this department if interested.
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To be successful in this role;
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You will need to have relevant hotel experience and training in a Guest Service or Reception roll
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Strong communication skills and highly developed organisational skills;
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A passion for guest service and the desire to work in a four star hotel environment;
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Excellent personal presentation and attention to detail;
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Ability to work across a 7-day roster, including nights and weekends. Reception hours are 630am - 9pm - no late finishes. Availability to work the afternoon shift and weekends highly regarded - shift between ****pm - 9pm.
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Monthly onsite caretaker shifts available to cover permanent caretakers RDO's, receive an overnight allowance and stay onsite in the hotel for the weekend at no cost.
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Possibility to convert to a permanent role in the future.
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The ability to think on your feet and solutions focused approach to problem solving;
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A willingness to learn and grow.
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Eligibility to work in Australia.
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Park Regis North Quay is offering you;
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We offer a fast paced working environment and an opportunity to join one of the region's most dynamic hotel companies.
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Adaptable working hours available - reception hours are 630am - 9pm - no late finishes.
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Possibility to convert to a permanent role in the future.
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A competitive salary including all penalties
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Uniforms
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**Only shortlisted candidates will be contacted**
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Park Regis North Quay, 293 North Quay Brisbane ****
#J-*****-Ljbffr

📌 Guest Service Agent / Hotel Reception (Queensland)
🏢 Park Regis
📍 Queensland