Job Description
Join a Team That Keeps Critical AV Technology Performing at Its BestLocation:
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Melbourne, VICEmployment Type: Full TimeCompany: EQUANS ANZ
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At EQUANS, we don't just maintain technology, we enable better communication, collaboration, learning, healthcare, and public services across Australia.
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We're looking for an experienced Audio-Visual Service Technician who thrives on solving technical challenges, delivering exceptional customer experiences, and working with leading-edge AV and videoconferencing technologies across diverse environments including government, healthcare, education, commercial, and residential sectors.
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This is an opportunity to join a global leader where safety, innovation, and technical excellence are at the heart of everything we do.
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Why Join EQUANS?
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Work on diverse and technically challenging AV environments
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Join a respected global organisation with strong local delivery
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Ongoing training, certification support and professional development
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Exposure to leading AV and Unified Communications technologies
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Autonomous field-based role with strong team support
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Career growth opportunities across a broad range of technical services
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About the Role
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As an Audio-Visual Service Technician, you will be responsible for the preventative maintenance, fault diagnosis, repair, and ongoing support of commercial-grade audio visual and videoconferencing systems.
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You will act as a trusted technical advisor to customers, ensuring their AV infrastructure remains reliable, operational, and optimised for business-critical environments.
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Success in this role requires strong troubleshooting skills, excellent customer service, and the ability to work independently while maintaining the highest standards of safety, quality, and professionalism.
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Key Responsibilities
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Technical Service & Support
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Deliver priority on-site and remote support for AV and videoconferencing systems
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Diagnose, troubleshoot and repair commercial-grade AV equipment
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Perform preventative and corrective maintenance activities
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Respond to incidents and service requests within agreed service levels
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Provide technical assistance and user support for AV and VC technologies
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Develop and maintain user guides and operational documentation
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Maintain accurate asset registers, spare parts inventories and service records
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Assist with repair quotations where warranties have expired
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Ensure all work is completed in accordance with company quality standards and customer expectations
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About You
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You're a proactive and customer-focused AV professional who enjoys being hands-on, solving problems, and working with a variety of technologies and environments.You take pride in delivering high-quality work, building solid customer relationships, and continually developing your technical expertise.
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Demonstrated experience within the Audio Visual industry
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Strong fault-finding and troubleshooting capability
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Experience supporting AV and videoconferencing systems
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Excellent communication and stakeholder management skills
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Ability to manage competing priorities and work autonomously
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Construction Industry White Card
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Current Australian Driver's Licence
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Preferred Qualifications
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Undergraduate qualification or relevant technical certification in a related field
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Experience supporting enterprise AV, unified communications or collaboration technologies
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Understanding of service management principles and ticketing systems
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Ready to Join a Global Leader?
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If you're passionate about technology, enjoy solving complex technical problems, and want to be part of a team delivering essential AV services across some of Australia's most important sectors, we'd love to hear from you.
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