Job Description
This is a role for someone who takes genuine pride in the quality of every interaction they have.
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You will be a key point of contact for clients navigating their options, and the intelligence, warmth and commercial awareness you bring will shape how they experience the organisation from the very first conversation.
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We are looking for someone who is genuinely ambitious and growth-oriented. You bring a consistent track record, the curiosity to keep developing, and the drive to take ownership without being asked. You learn rapid and you care deeply about getting it right.
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Responsibilities
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Be a key point of contactfor clients, delivering consultative end-to-end service with clarity and sophistication
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Conduct meaningful client consultations, guiding people through their options with confidence and empathy
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Liaise with internal stakeholdersto ensure seamless and timely outcomes for every client
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Identify opportunitiesto improve the client experience and contribute to how the business evolves
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Maintain accurate records and documentationwith a high degree of precision and care
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Skills & Experience
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Proven experiencein a client-facing role where the quality of your thinking mattered as much as your communication
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Commercially awarewith the ability to navigate nuanced conversations and complex needs
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Polished, articulate and warm, someone who earns trust quickly and holds it
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Highly organisedwith strong instincts for prioritisation and follow-through
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Ambitious and self-directed, with the initiative to make the most of every opportunity
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Benefits
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Potential for one day WFHper week
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Excellent public transport access
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Volunteer leaveand a strong commitment to giving back
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Supportive, values-based team culture
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Career growth potential and mentoringin a business that invests in its people
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About the Company
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A values-driven organisation that genuinely invests in the people who work there. This is a business that takes its people and its clients seriously, and you will feel that in how the team operates day to day.
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📌 Client Services Consultant (Victoria)
🏢 Brook Recruitment
📍 Victoria