Job Description
TECHNO FUNCTIONAL CONSULTANT L2(CONTRACT)
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Contract
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1d ago , from Buildit - Wipro Digital Global Engineering Studios
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The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution
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Do
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1. Bridging the gap between project and support teams through techno-functional expertise
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For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment
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Check the feasibility of the new change requirements and provide optimal solution to the client with explicit timelines
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Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch
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Support the solutioning team from architectural design, coding, testing and implementation
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Understand the functional design as well as technical design and architecture to be implemented on the ERP system
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Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
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Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
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Write code as per the developmental standards to decide upon the implementation methodology
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Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise
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Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
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Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
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Support on-site manager with the necessary details wrt any change and off-site support
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2. Skill upgradation and competency building
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Clear wipro exams and internal certifications from time to time to upgrade the skills
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Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
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Write papers, articles, case studies and publish them on the intranet
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Deliver
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No.
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Performance Parameter
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Measure
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1.
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Contribution to customer projects
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Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT
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2.
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Automation
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Process optimization, reduction in process/ steps, reduction in no. of tickets raised
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3.
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Skill upgradation
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# of trainings & certifications completed, # of papers, articles written in a quarter
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📌 Techno Functional Consultant(Contract) (Victoria)
🏢 Buildit - Wipro Digital Global Engineering Studios
📍 Victoria