Job Description
Corporate After Hours Consultant
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Job no: ******
n Brand: Corporate Traveller
n Work type: Full time, Hybrid, Part time, Remote
n Location: New South Wales, Queensland, South Australia, Victoria, Western Australia, Remote
n Categories: Sales and Customer Service
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About the Opportunity
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As a Corporate After-Hours Consultant, you will be responsible for delivering exceptional customer service, while efficiently managing time to provide professional travel solutions to corporate clients in a high-pressure environment.
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Working on a 24-hour rotating roster, you must adhere to all After Hours Customer Care processes and policies.
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You will be required to work independently, navigate multiple GDS systems simultaneously, and issue tickets swiftly in emergency situations to meet client needs.
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You are expected to maintain high standards of service, while effectively handling complex travel requests.
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This position can be based Australia-wide for the right candidate.
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What you will be doing:
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Assist clients with travel enquiries outside of business hours
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Quote and issue recent airfare tickets, calculate and reissue air tickets for changes
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Amend or update bookings on all required land products, both in-GDS and non-GDS channels
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Adhere to prescribed customer travel policy, FCTG policies and Corporate After-Hours processes at all times
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What you will need:
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Minimum 1 years' experience as a corporate travel consultant with a proven track record of meeting and exceeding KPI targets
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Sabre GDS system experience is essential (Amadeus and NDC an added advantage)
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Ability to quickly interpret fare rules, change fees,



additional collections - self-ticketing for new bookings and reissues will be required
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Exceptional customer service and problem-solving skills to proactively identify and address problems, analysing issues to find effective solutions
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High degree of accuracy and attention to detail
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Excellent written and verbal communication skills
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Ability to work under pressure, manage time effectively and meet deadlines
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Ability to meet challenges with resourcefulness and work autonomously
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Flexibility to work a rotating roster based on a 24/7 business, committing to two full weekends per four-week roster (minimum of 8-hour shifts) to meet operational requirements
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Experience in Lumina, Portal, Genesys and Salesforce Agent Workspace an advantage
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What you'll Enjoy:
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Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work Australia New Zealand Pty Ltd
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Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
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Development:Individualised
Learning & Development pathway options
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Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
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Exclusive Staff
Discounts:Accessible
via our employee-only portal with 350+ of Australia's leading retailers,health and wellness discounts, financial planning advice, employee share plan and more
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Travel
Discounts:Including
family and friends - flights, hotels, tours, cruises, travel insurance and more
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Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within
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Corporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
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Mental Health:Support and Employee Assistance Program for staff and family
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Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar - the Global Gathering (Bangkok '26, Sydney '27) and EOFY Celebration
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Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
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Sustainability:The protection of our environment is essential to the future of tourism so as a leading travel group, we have made efforts to create positive outcomes for destinations, communities, and wildlife too
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Please Note: applications can only be considered by candidates who are based in Australia and have the right to work without restriction or requiring visa sponsorship.
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Applications close:
#J-*****-Ljbffr

📌 Corporate After Hours Consultant (New South Wales)
🏢 StudentUniverse
📍 New South Wales