Job Description
CHARCOAL CLOTHING | Retail Store Manager | Westfield Chermside
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Established in ****, CHARCOAL has evolved into a modern, elevated yet accessible womenswear label delivering sophisticated, versatile pieces designed in-house. Our elevated staples transition seamlessly from day to night, embodying tough femininity with effortless self-expression.
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Our Brand
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Established in ****, CHARCOAL has evolved into a modern, elevated yet accessible womenswear label delivering sophisticated, versatile pieces designed in-house. Our elevated staples transition seamlessly from day to night, embodying tough femininity with effortless self-expression.
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The Role
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The Store Manager plays a pivotal role in driving exceptional customer experience and operational excellence. This position oversees HR functions, inventory management, visual merchandising, staff development, and financial performance.
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You will work closely with our Training, Marketing and Product Coordinators to ensure the store runs efficiently, meets sales objectives, and provides a motivating and inclusive workplace for both customers and staff.
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We're looking for a proactive leader with a can-do mindset - someone who inspires their team, leads by example, and is committed to continuous growth.
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Key Responsibilities
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Leadership & Team Development
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Recruit, onboard, coach, and performance-manage a high-performing team.
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Deliver ongoing training and foster a culture of accountability, positivity, and growth.
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Customer Experience
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Model exceptional service behaviours and drive a customer-first culture.
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Support conversion, UPT, AOV, loyalty capture,



and service consistency in line with brand expectations.
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Operational Excellence
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Oversee daily store operations, ensuring compliance with company policies, procedures, and service standards.
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Maintain a clean, organised, and efficient store environment.
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Inventory Management
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Manage stock control processes, ensure accurate inventory levels, and implement strategies to optimise product availability and minimise loss.
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Visual Merchandising
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Execute VM direction and maintain a solid brand identity through impactful and commercially driven displays.
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Financial Performance
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Drive sales results through data-led decision-making, team coaching, and strategic planning.
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Monitor wage spend, productivity, and store profitability.
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Communication & Collaboration
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Maintain clear communication with the Area Manager and HQ teams.
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Provide insights, feedback, and reporting to support wider business success.
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Benefits & Culture
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At CHARCOAL, you'll join a dynamic and supportive team passionate about delivering exceptional results while creating an empowering, positive in-store culture.
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You'll receive:
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Ongoing learning, development, and pathways for internal progression.
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Generous product discounts, incentives, and a curated wardrobe allowance.
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A fun, energetic team environment with strong support from HQ.
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The opportunity to contribute ideas, initiatives, and store-level improvements.
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Role Details
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Full-time, 38 hours per week
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Tuesday–Saturday roster
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Must have full Australian working rights
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Only successful applicants will be contacted for an interview.
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📌 Charcoal Clothing | Retail Store Manager | Westfield Chermside (Queensland)
🏢 LB Creative
📍 Queensland