Job Description
Operations Manager - Hair Salon | Full Time | 38 Hours
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Salon Lio is looking for an Operations Manager to support the rhythm of the salon and become an important part of our team.
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This is a people-first role. You'll oversee the day-to-day operations while helping maintain the calm, collaborative culture we're known for.
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You'll be the connection between the owner, the team and our clients - creating consistency, supporting those around you and making sure every part of the salon runs smoothly and with intention.
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The Role
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Overseeing the day-to-day operations of the salon
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Coordinating the team and helping keep everyone supported and informed
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Managing rosters, schedules and day-to-day staffing
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Looking after the client experience and handling client enquiries
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Managing stock, ordering and supplier relationships
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Supporting payroll, timesheets and general administration
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Maintaining salon standards, presentation and organisation
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Keeping team communication and training organisedManaging systems and processes and looking for ways to improve how we work
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Helping solve day-to-day issues and making sure things don't get missed
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Supporting the team with accountability, communication and performance
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Working closely with the owner on the ongoing growth and development of the business
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About You
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Organised, proactive and reliable
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Warm, confident and naturally good with people
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Comfortable taking ownership and making decisions
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Calm under pressure and good at finding solutions
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Detail-oriented and naturally notices what needs doing
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A clear and caring communicator
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Someone who takes pride in creating a great experience for both clients and the team
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Positive, approachable and enjoys being part of a team
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Happy to get involved and understands that sometimes the little things make the biggest difference
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Interested in learning, growing and being part of something long-term
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Previous experience in salon, beauty, hospitality, retail or a similar operations or management role would be highly regarded. Hairdressing experience is a bonus, but not essential.
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Most importantly, we're looking for the right person - someone with initiative, common sense, warmth and a genuine interest in people.
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About Salon Lio
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Salon Lio is a newer, independent salon in Crows Nest and we're still very much in our growth phase.
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We have a strong team, a growing client base and big plans for the future.
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This is an exciting time to join the business. You'll have the opportunity to be part of shaping the next stage of Salon Lio - helping us build strong systems, support our team and continue creating a salon that people genuinely enjoy being part of.
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We care about beautiful work, exceptional client experiences and creating a positive, collaborative environment.
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We're looking for someone who wants to grow with the business and have a genuine impact on how the salon feels and functions every day.
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What We Offer
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Full time, 38 hours per week
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Choice of a 4-day or 5-day working week
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5 weeks annual leave
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Ongoing education and professional development
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Opportunities to attend industry education and conferences
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Genuine opportunities for growth as the business continues to develop
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A supportive, collaborative team environment
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A role where you can have real input and make a difference
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The Details
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Location: Crows Nest, NSW
n Hours: Full-time | 38 hours per week
n Working week: 4 or 5 days
n Annual leave: 5 weeks
n Start date: Mid-September ****
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📌 Hair Salon Operations Manager (New South Wales)
🏢 Salon Lio
📍 New South Wales