Job Description
Manager of Claims and Post Placement support
We bring years of experience and authentic engagement in regional, remote, and urban locations to our services.
Bamarahas long history of working respectfully alongside communities and the people who live in themassistingand supporting community and individual goal achievement.
Bamarafootprint extends across New South Wales, the Northern Territory, and Queensland.
Our focus is on building individual and community capacity and prosperity through the design and delivery of projects, programs and initiatives underpinned by Australian government (state and federal) funding.
Culture and Community
Bamarais a First Nation's organisation, all staff are expected toparticipatein connection with community, respect relationships and apply this respect to each participant we work with across all diverse cultural backgrounds
Salary and Benefits
3 days bonus leave
Birthday leave
Yearly flu shot
Retail and Entertainment discounts across leading brands through Flare Benefits program
Opportunity to upskill with qualifications in Community Services
Employee Assistance program for staff and their immediate families
Access to our wellness partnerwith C-5
First Nations Perspective training
Rewards and recognition program
About the role
We are seeking an experienced, commercially focused and outcomes-driven Claims & Post-Placement Support Manager to lead the claims, outcome and post-placement functions across our employment services programs, including Workforce Australia (WFA), Inclusive Employment Australia (IEA), Parent Pathways and Transition to Work (TTW).
This is a key leadership role responsible for ensuring we maximise eligible employment outcomes, strengthen post-placement support andmaintainhigh standardsofcompliance,evidenceandclaims accuracy.
Working closely with our operational and frontline teams,



you will provide specialist guidance and oversight to ensure employment opportunities are converted into sustainable outcomes and that all eligible outcomes are accurately and efficiently claimed.
Key Responsibilities
Lead and oversee claims,outcomeand post-placement support functions across our employment services programs.
Ensure employment outcomes areaccuratelyidentified,evidenced,processedandclaimed withinrequiredtimeframes.
Maximise eligible outcome claimsandidentifyopportunitiesto improve financial and operational performance.
Provide expert advice and support to Program Managers, Team Leaders and frontlinestaffregardingoutcomeeligibility,evidenceandclaiming requirements.
Oversee post-placement support to participants and employers to encourage sustainable employment outcomes.
Monitor claims and outcomeperformance,identifyingtrends,risks,gapsand opportunities for improvement.
Ensure claimsareaccurate,compliantandsupported byappropriate evidence.
Develop and implement processes that minimise missed outcomes and improve outcome conversion.
Work collaboratively with Quality & Compliance and operational teams to ensure contractual and program requirements are met.
About You
You will be an experienced employment services professional with a strong understanding of outcomes,claims,complianceandpost-placement support.
You will have:
Demonstrated and recent experience in Australian employment services claims and outcome payments.
Solid knowledge of employment services outcomerequirements,evidenceandclaiming processes.
Experience working within Workforce Australia, IEA,ParentPathwaysand/orTransition to Work programs.
Demonstratedexperiencemanaging or leading employment services claims,outcomesor post-placement functions.




A strong understanding of employment services contractual and compliance requirements.
The abilitytoidentifyopportunitiesto maximise eligible outcomes and improve financial performance.
Strong analytical and problem-solving skills.
Excellent attention to detail and the ability to work confidently with data and reporting.
Strong communication,stakeholdermanagementandleadership skills.
The ability to translate complex program and contractual requirements into practical guidance for frontline teams.
A commercially minded and results-focused approach, whilemaintaininga strong commitment to participant outcomes.
Importantly - Employment Services Experience Is Essential
This is not a general claims management role.
Applicants must have direct experience within Australian employment services, particularly in relation to employment outcomes, outcome payments, claims,evidencerequirementsandpost-placement support.
Experience in insurance claims, workers compensation, general claims management or other non-employment services claims environments will not be considered equivalent experience for this position.
We are looking for someone who understands the employment services environment and can confidently navigate the relationship between placements, outcomes, evidence,claims,complianceandfinancial performance.
Why Join Us?
This is an opportunity to take ownership of a critical function within a growing employment services organisation and make a genuine impact on both participant outcomes and organisational performance.
You will have the opportunity to shape and improve our claims and post-placement processes, support frontline teams to maximise outcomes and play a key role in driving stronger financial and operational results across multiple employment programs.
If you are an experienced employment services professional who knows how to turn placements intosuccessful,sustainableandclaimable employment outcomes, we want to hear from you.
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📌 Manager Of Claims And Post Placement Support (New South Wales)
🏢 Bamara
📍 New South Wales