Job Description
Operations Manager Disability & Community Aged Care
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Senior operational leadership | Disability and community-based aged care
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This is a significant opportunity to lead the largest state portfolio within an established national community services organisation. NSW represents approximately 70% of its operations, giving this position genuine influence over organisational performance, client outcomes and future growth.
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Reporting directly to the Chief Operating Officer, you will be responsible for the performance, quality and governance of in-home care services across NSW. Your portfolio will span both disability and community-based aged care, with accountability for service delivery, workforce performance, financial outcomes, client experience, safeguarding and compliance.
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This is a senior, hands‐on operational role within a fast‐paced and evolving organisation. It requires someone who can manage complexity, respond quickly when priorities shift, and bring structure, accountability and consistency across geographically dispersed services.
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The role
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You will provide leadership across the NSW portfolio, ensuring clients receive safe, reliable and person‐centred support aligned with their individual plans, funding and care needs.
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Your responsibilities will include:
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Leading the operational performance of in-home disability and aged care services across NSW
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Translating organisational strategy into clear priorities and consistent service delivery
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Leading and developing Team Leaders and frontline operational teams
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Managing workforce capacity, deployment, utilisation and geographic coverage




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Monitoring revenue, gross profit, cost-to-serve, expenditure and service margins
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Improving scheduling, travel efficiency and the relationship between billed and paid hours
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Overseeing client onboarding, service transitions and changes in support
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Maintaining oversight of incidents, complaints, safeguarding matters and operational risks
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Ensuring services meet NDIS, Aged Care and organisational standards
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Maintaining workforce compliance, credentialling, mandatory training and audit readiness
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Using data and reporting to identify risks, performance gaps and opportunities for improvement
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Strengthening systems, processes and operating practices across the portfolio
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About you
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You will be an accomplished operational leader who is comfortable overseeing a substantial and complex portfolio while remaining connected to the realities of frontline service delivery.
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Importantly, you must have experience across both disability and community-based aged care. You will understand the different regulatory, funding and workforce environments of each sector and know how to create alignment without treating them as interchangeable.
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You will also bring:
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Significant senior operational leadership experience within community services
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Experience managing multi-site or geographically dispersed service teams
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Strong commercial and financial capability, including budgets, margins, utilisation and workforce efficiency
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A solid understanding of quality, safeguarding, complaints, incidents and regulatory compliance
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The ability to make sound decisions and reset priorities in a fast‐paced environment
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Experience building accountability and capability across operational leadership teams
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A practical, visible and collaborative leadership style
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Confidence working with executives while remaining approachable to frontline teams
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Tertiary qualifications in Disability, Community Services, Social Work or a related discipline
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Why consider this role?
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NSW is central to the organisation's success, giving this position genuine influence and visibility.
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You will have the opportunity to shape how in‐home care is delivered at scale, strengthening the systems, leadership and operational discipline behind secure and trusted services.
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This role will suit a senior operator who enjoys pace, complexity and accountability and who wants their leadership to have a direct impact on clients, employees and organisational performance.
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Additional information
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Lead NSW operations, representing approximately 70% of the national portfolio
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Senior role spanning disability and community-based aged care services
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Drive service quality, workforce capability and commercial performance
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📌 Operations Manager Disability & Community Aged Care (New South Wales)
🏢 Be Recruitment
📍 New South Wales