Job Description
Overview
n
To provide world class technical and warranty assistance to our customers, bike dealers, distributors, and OEs on all SRAM product lines.
n
Responsibilities
n
n
Provide professional technical and warranty assistance to all inquiries via phone or email for all SRAM product lines
n
Demonstrate in-depth knowledge of SRAM products, including current and previous product lines
n
Identify current issues as they occur in the market and follow appropriate warranty guidelines to quickly resolve customer inquiries; regularly communicate trends to the Quality department for continuous improvement
n
Initiate and complete repair processes on SRAM products according to factory specifications
n
Attend industry-sponsored events, as needed, to provide technical support
n
Other duties as assigned
n
n
Qualifications
n
n
1+ years of bicycle industry experience required, along with a thorough understanding of bicycle mechanics
n
Extensive bicycle mechanical knowledge, supported by practical proficiency in technical diagnostics, repairs, and maintenance
n
Ability to safely lift, carry,



and maneuver items weighing up to 16 kg as part of regular job duties
n
Strong customer service skills, professionalism, and ability to problem-solve in a positive and courteous manner
n
Ability to learn quickly via on-the-job experience, training, and customer interaction
n
Excellent written, verbal, and organizational skills
n
Proficiency with Microsoft Word and Excel; SAP knowledge a plus
n
Ability to travel domestically and internationally, including weekends, up to 10% as needed
n
Initial training period of 3–4 months
n
Bonus- A passion for cycling!
n
n
About SRAM
n
SRAM LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in ****, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 5,000+ employees, in 20+ locations, across 10+ countries. SRAM is proud to be an equal opportunity employer.
#J-*****-Ljbffr

📌 Technical Support Representative (South Australia)
🏢 SRAM
📍 South Australia