Location: Darwin, NTEmployment Type: Full-time – 6-month maternity leave coverCommencement: As soon as possible
1. About Hope Ability
Hope Ability is a registered NDIS service provider committed to supporting people with disability to achieve their goals, maintain their independence and live meaningful lives.
We provide a range of disability support services, including Supported Independent Living (SIL), Respite, Community Access, employment support and purpose build accommodation across the Northern Territory.
2. About the Position
We are currently seeking an experienced and motivated Client Services Officer to join our team on a 6-month maternity leave contract with potential for ongoing opportunities depending on organisational requirements and performance.
,(with possible extension) commencing as soon as possible.
The Client Services Officer will play an important role in supporting the smooth day-to-day operation of our services.
You will work closely with participants, families, support workers, service providers and management to ensure our clients receive high-quality, person-centred support.
This is a varied role that combines client service, administration, coordination and office support.
The successful applicant will be organised, professional, confident communicating with different stakeholders and able to manage competing priorities in a busy environment.
3. Key Responsibilities
Act as a key point of contact for participants, families, support workers, service providers and other stakeholders by phone, email and in person.
Respond professionally and promptly to enquiries, requests, concerns and feedback.
Assist with the coordination of day-to-day disability support services and office operations.
Assist with participant intake, service coordination and maintaining accurate participant information.
Maintain participant records, care plans, service documentation and other relevant records.
Coordinate changes to services in consultation with relevant staff and management.
Communicate with support workers regarding shifts,



participant requirements, documentation and operational matters.
Assist with recruitment, onboarding and administration of support workers when required to create your own team.
Ensure staff and participant information is accurately maintained across relevant systems.
Assist with monitoring staff compliance, including required training, checks, certificates and other documentation.
Prepare and maintain weekly, monthly and quarterly reports as required.
Liaise with families, support coordinators, plan managers, allied health professionals and other service providers.
Assist senior management with administrative tasks, projects and operational activities.
Maintain confidentiality and ensure all work is completed in accordance with organisational policies, NDIS requirements and relevant legislation.
4. About You
The successful applicant will be a highly organised and reliable skilled who enjoys working in a busy client-focused environment.
You will have:
Excellent communication and interpersonal skills.
Strong organisational and time-management skills.
The ability to prioritise tasks and manage competing demands.
Strong attention to detail and accuracy.
The ability to work independently as well as part of a team.
A professional, respectful and positive approach to clients and colleagues.
Good problem-solving and decision-making skills.
Confidence communicating with people from diverse backgrounds.
Strong computer skills and experience using Microsoft Office, particularly Outlook, Word and Excel.
Experience working with databases or client management systems.
Ability to maintain confidentiality and handle sensitive information appropriately.




A genuine commitment to providing person-centred services to people with disability.
5. Essential Criteria
Minimum 2 years' experience in administration, client services, office support or a similar role.
Experience in the NDIS, disability, aged care, community services or healthcare sector is highly desirable.
Excellent written and verbal communication skills.
Strong administrative and organisational skills.
Good knowledge of Microsoft Office, including Outlook, Word and Excel.
Ability to work effectively with management, support workers, participants, families and external service providers.
Australian working rights.
Ability to obtain and maintain a NDIS Worker Screening Check and NT Ochre Card.
Current Australian driver's licence.
Certificate IV Community Services or a relevant qualification is desirable.
6. What We Offer
A rewarding role where you can make a genuine difference in the lives of people with disability.
Competitive remuneration based on experience and qualifications.
Supportive and collaborative working environment.
Learning and professional development opportunities.
Opportunity to gain valuable experience in the NDIS sector.
A varied role with opportunities to develop your administration, client service and coordination skills.
6-month maternity leave contract with potential for ongoing opportunities depending on organisational requirements and performance.
7. Apply Today
If you are an organised, motivated and professional person who enjoys working with people and has a strong interest in disability services, we would love to hear from you.
Please submit your resume and a brief cover letter outlining your experience and suitability for the position.
Successful applicants will be required to complete relevant employment screening, including an NDIS Worker Screening Check and NT Ochre Card.
Join Hope Ability and be part of a team making a positive difference in the lives of people with disability.

📌 Client Services Officer (Darwin)
🏢 Hope Ability
📍 Darwin