Seeking an Experienced Client Officer
Your new company
Our client is a well-established accounting firm based on the Gold Coast, specialising in strategic business advisory services. They provide comprehensive support to business owners through tax and compliance solutions, virtual CFO services, and bookkeeping. They are now seeking a dynamic and detail-oriented professional to join their team.
Your new role
As an administration assistant, you will play a key role in ensuring smooth office operations while supporting accountants in their day-to-day functions. Responsibilities include:
Handling incoming calls and directing non-advice queries
Serving as a primary point of contact for clients
Assisting accountants with tax processes, document collation, client meetings, and lodgements
Drafting and producing client communications
Liaising with clients and the ATO as required
Recording meeting notes and tracking follow-up action items
Managing incoming and outgoing mail and general filing
Maintaining database records and accuracy
Performing miscellaneous administrative tasks and supporting the team as needed




What you'll need to succeed
To excel in this role, you will bring:
Strong administrative skills and attention to detail
Experience with Xero Practice Manager and ASIC Corporate Compliance
Minimum 2 years of industry experience with proven customer service capabilities
Background in the accounting sector and ability to thrive in a fast-paced, team-oriented workplace
What you'll get in return
You will become part of a collaborative and supportive team, where you will be the first point of contact for clients and play a vital role in office administration. The company fosters a positive work culture, recognising contributions through their employee of the month and value of the month initiatives, alongside performance-based incentives.
What you need to do now
If you're interested in this role, click 'apply now' or send an updated resume to ******. Furthermore, call Thasmika Rupnarain on ************** for a confidential discussion.
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📌 Client Service Officer (Gold Coast)
🏢 Hays
📍 Gold Coast