Job Description
Join a fast growing MSP providing innovation and leadership in technology solutions across multiple sectors. You will act as the Technical SME and take ownership of a portfolio of clients.
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You will focus heavily on building strong client relationships, managing ongoing service delivery and guiding clients through their technology roadmap.
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Key Responsibilities
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Client Management & Ownership
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Service Delivery Oversight
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Operational Responsibilities
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Join a fast growing MSP providing innovation and leadership in technology solutions across multiple sectors. You will act as the Technical SME and take ownership of a portfolio of clients.
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You will focus heavily on building solid client relationships, managing ongoing service delivery and guiding clients through their technology roadmap.
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Key Responsibilities
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Client Management & Ownership
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Strategy & Road Mapping
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Service Delivery Oversight
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Commercial & Pre-Sales Support
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Operational Responsibilities
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Skills & Experience
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Minimum 5+ years' experience in IT roles, with at least 2 years in an MSP or similar client-facing environment
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Proven experience managing client relationships in a TAM, senior engineer, or service delivery role
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Strong knowledge of Microsoft 365, including Exchange Online, SharePoint, Teams, and Intune
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Working knowledge of Microsoft Azure and Entra ID (Azure AD), including security and identity fundamentals
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Solid understanding of business IT environments, including networking, endpoints, and cloud services
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Strong troubleshooting skills, with the ability to own and drive issues to resolution
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Excellent communication skills, both technical and non-technical
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Ability to manage multiple clients and priorities independently
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Bonus
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Experience with cyber security platforms (e.g. Sophos, Microsoft Defender, MDR services)
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Experience with backup and disaster recovery solutions
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Familiarity with firewalls, VPNs, and business internet (NBN) environments
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Experience with service management platforms (e.g. ConnectWise, Autotask, Halo)
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Microsoft certifications
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Familiarity with ITIL principles
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📌 Technical Account Manager (New South Wales)
🏢 DeVision Recruitment
📍 New South Wales