About the role
The Administration Officer provides day-to-day administrative, client service and workflow support to the TCA team.
The position is particularly suited to someone who is tech minded, highly organised, confident communicating with clients, comfortable working across multiple software systems and able to follow established procedures with a high level of accuracy.
The role does not require the employee to provide taxation or accounting advice.
Technical client enquiries are to be referred to the appropriate accountant.
Key responsibilities
Manage incoming calls and direct enquiries to the appropriate personnel
Respond to general and non-technical client enquiries
Monitor and assist with allocated client email correspondence
Follow up outstanding client enquiries and information requests
Contact clients on behalf of accountants to request information or relay messages
Maintain professional, courteous and timely communication with clients
Schedule and re-schedule appointments for clients
Create and maintain client tasks within TCA's workflow management systems
Undertake data entry and administrative tasks requested by senior staff
Assist with preparation and maintenance of internal procedures, templates and guides
About You
Excellent organisational and time-management skills
Strong attention to detail and accuracy
Professional written and verbal communication skills
Confidence communicating with clients by telephone and email
Ability to prioritise multiple tasks and meet deadlines




Ability to follow documented procedures and established workflows
Solid computer literacy and confidence learning new software
Ability to work independently while also contributing to a team environment
Sound judgement when handling confidential information
A proactive approach to following up outstanding tasks
Essential Criteria
Digital specialist – tech savvy and willing to optimise internal processes and use AI tools
Previous experience in administration, reception, office support or a similar role
Strong Microsoft Office and/or Google Workspace skills
Demonstrated experience working with electronic document management and business software
Strong written English and professional telephone communication skills
Desirable
Experience within an accounting, bookkeeping or other professional services environment
Experience with Xero, Xero Practice Manager (XPM), Practise Ignition, Teamwork Projects, or Google Workspace
Benefits
Access up to 10 RDOs per year – with flexibility to choose between taking a day off or receiving a $100 bonus + super in lieu of the RDO
Access up to $****** Professional Development allowance per year (after 12 months' service)
About us
TCA Accountants & Bookkeepers is a Darwin-based accounting and advisory firm providing taxation, accounting, bookkeeping and corporate support services to individuals, businesses, Indigenous organisations and community-based organisations.
We pride ourselves on providing responsive, professional and personalised service.

📌 Administration Officer (Darwin)
🏢 TCA Accountants and Bookkeepers
📍 Darwin