About the role
STAR Injury Management is looking for an experienced Quality Manager to lead our quality assurance program across Western Australia.
You'll ensure our injury management and return-to-work services consistently meet regulatory, contractual, and best-practice standards — through auditing, monitoring, and reporting that drives real improvement.
This is a hands-on leadership role that blends quality assurance with staff development, customer experience and relationship management support.
You'll play a key part in shaping how STAR delivers services and supports its people across WA.
What you'll be doing
Quality Assurance
Manage WA's quality assurance program, including regular audits and monitoring of service delivery.
Ensure compliance with regulatory and SLA requirements.
Review reports, documents and correspondence to maintain the highest service standards.
Conduct checks and file reviews at key milestones.
Recommend and drive projects that support continuous quality improvement.
Staff Development
Lead induction and orientation for new STAR Consultants.
Mentor and develop consultants alongside the Development Manager, WA Operations Manager and Team Leaders.
Coordinate and deliver training, and champion a culture of continuous improvement.
Oversee STAR's university partnerships and student placements.
Investigations, Complaints & Feedback
Manage STAR's customer feedback process end-to-end.
Investigate and resolve issues as they arise.
Support audits and regulatory inspections.
Business / Relationship Development
Support consultants and management in building and maintaining client and referral relationships.
Assist with tenders, quotations and requests for proposals.
About you
You're an experienced allied health or nursing professional with a passion for quality, compliance and developing high-performing individuals/teams.
You'll bring:




Tertiary qualifications in Occupational Therapy, Physiotherapy, Psychology, Exercise Physiology, Registered Nursing, or Chiropractic with current registration (e.g. AHPRA, ESSA).
Minimum 5 years' experience in injury management, including exposure to complex claims.
In-depth knowledge of injury management, return-to-work and workers' compensation schemes.
Strong stakeholder management skills, with the ability to build relationships across regulatory bodies, insurers and partners.
Confident computer skills, including databases, Excel, and reporting tools (SQL/Power BI).
Proven ability to lead and build a high-performing individuals/team.
Excellent communication, negotiation and conflict-management skills.
Resilience and sound judgement under pressure.
Why STAR Injury Management
Flexible work arrangements supported (with some requirement for face-to-face meetings).
Be part of a values-driven organisation that champions honest conversations, accountability, coaching, and solid relationships.
Make a genuine impact on the quality and consistency of services that support injured workers across WA.
About STAR Injury Management
STAR is a privately owned national organisation with regional and metropolitan offices throughout NSW, ACT and WA.
Operating for over 26 years, still under the stewardship of the owner and founder, STAR has developed a strong reputation in the occupational rehabilitation industry and has built a supportive and highly experienced national team.
Our consultants operate as trusted advisers to insurers, employers and injured workers, helping stakeholders solve complex workplace recovery challenges.
For further information about STAR or the role, please call Kym Partington (WA Operations Manager) on 04•• ••• 170.
To apply:
Please forward a copy of your resume and a short letter outlining your past experience and how this aligns with the role to: ••••@starims.com.au

📌 Quality Manager - Wa (Perth)
🏢 STAR Injury Management Services
📍 Perth