ABOUT US
As a small family-owned and operated business, we pride ourselves on maintaining the highest ethical standards in Support Coordination.
Our client centred approach ensures personalised attention to each participant, moving away from the one-size-fits-all model of larger providers.
Our team works collaboratively, supporting each other while maintaining the flexibility of working from home.
ABOUT THE ROLE
We are seeking an experienced Support Coordinator who is a motivated self starter, with a passion for achieving measurable outcomes for vulnerable people and a proven track record of providing ethical and appropriate support.
As a Support Coordinator, you'll be a crucial part of our close-knit team, working to support NDIS participants and their representatives.
We believe in manageable caseloads that allow you to provide genuine, high-quality support to each participant.
ABOUT YOU
You share our commitment to ethical practice, quality service delivery and are passionate about disability rights and inclusion.
Your experience in support coordination has shown you the importance of maintaining high standards while providing genuine, personalised support.
You are a natural problem solver, and are adept at responding to an ever-changing NDIS landscape.
You are reliable, self-motivated and have exceptional time management skills.
You are able to write high quality, impartial, evidence based reports.
You are able to complete home-visits in the greater Brisbane and Gold Coast areas.
You are looking for a workplace where you can build lasting relationships with both participants and colleagues.
KEY RESPONSIBILITIES
In this role, you'll have the opportunity to make a meaningful difference in people's lives by:




Partnering professionally with participants and their families to implement, monitor and review NDIS plans effectively.
Facilitating connections between participants and community resources, mainstream services, and informal supports to enhance their independence.
Coordinating various support elements - from informal networks to funded services - ensuring participants have comprehensive support systems.
Supporting participants to achieve their goals through ethical, participant-centred practice.
Maintaining transparent, professional documentation that reflects participants' progress while meeting compliance requirements.
Developing effective working relationships with participants, their families, and their trusted service provider network.
Gather and collate evidence from all formal and informal supports to produce high quality reports.
Using your expertise to enhance our service delivery through continuous improvement.
ESSENTIAL REQUIREMENTS
Minimum 2 years experience in NDIS Support Coordination
Strong ethical framework and commitment to participant-centred practice
Relevant qualifications/experience in Allied Health, Social Work, Community Services, or related field
Excellent communication and relationship-building skills
Ability to work autonomously while remaining connected to our team
Current Driver's Licence and ability to travel within the Brisbane/Gold Coast region for home-visits
NDIS Worker Screening Clearance Check and Working with Children's Check (employee check)
WHAT WE OFFER
Remote working arrangement
Sustainable caseload that allows quality support delivery
Regular team catch-ups and strong support network
Professional development opportunities
Being part of a team that truly values ethics and quality
Please note that only shortlisted candidates will be contacted.

📌 Ndis Support Coordinator (Gold Coast)
🏢 CulturalShift
📍 Gold Coast