Company description:
IAG is not only the largest general insurance group in Australia and New Zealand, underwriting over $AUD13 billion of premium per annum, we're also a tech and research facility, a hub for climate change experts and a centre of resilience design.
We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life's moments hit hardest.
Job description:
NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years.
Part of Insurance Australia Group (known as IAG), we're proud to be one of Australia's most iconic brands.
At IAG, we're committed to making the world a safer place.
As a Field Assessor in Property Assessing, you'll play a vital role in helping customers navigate the repair and settlement process after property damage.
You'll combine technical know-how with empathy to ensure every claim is managed efficiently and to the highest standard.
This is your chance to be part of a team that thrives on problem-solving and delivering outcomes that matter.
This is a permanent, full time role primarily servicing the ACT and surrounding areas of NSW; however, travel outside this region may also be required.
The ideal candidate will reside within the ACT.
What You'll Do
• Attend customer properties to assess damage, quantify repairs, and authorise settlements.
• Negotiate and manage repair scopes, variations, and total loss settlements with suppliers and customers.
• Monitor repairs through to completion, resolving delays and ensuring quality outcomes.




• Drive cost-effective solutions with suppliers to meet agreed targets for claims costs.
Collaborate with claims teams and partners to resolve complex issues and deliver exceptional customer experiences.
Identify opportunities for process improvements and contribute to continuous improvement initiatives.
What You'll Bring
• Minimum 4 years' experience in a construction trade or loss adjusting.
Strong understanding of claims management processes and repair methodologies.
Excellent communication, negotiation, and influencing skills.
• Ability to work independently and manage multiple priorities.
• Current driver's licence and ability to travel as required.
• A customer-first mindset and commitment to delivering high-quality outcomes.
What We Offer
• Boosted superannuation with 13% as standard.
20 days annual leave + 5 days MyLeave (extra leave for what's important to you).
Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
*employment type eligibility criteria apply
Applications close:
Friday, 4 September *******:59PM AEDT
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to ****** for a confidential conversation.

📌 Specialist, Property Assessing (Canberra)
🏢 Iag
📍 Canberra