About Us
Same Day Trades is a rapidly growing, family-owned home services business providing plumbing, electrical and air conditioning services to Australian homeowners.
With around 50 team members across Adelaide and Perth, 3,000+ online reviews and Brisbane, Melbourne and Sydney in our sights, we're building a national business — and we're looking for great people who want to grow with us.
Our mission is simple:
to empower our people so that we can give Australian homeowners peace of mind through same-day, friendly and professional home services.
We're looking for a high-energy
Customer Service & Sales professional
to join our team in the western suburbs of Adelaide.
This isn't a passive call-taking role.
Our customers are calling because they need help.
Your number one priority is to build rapport, create confidence and
turn inbound enquiries into booked jobs
while delivering an exceptional customer experience.
Job Description
Answer inbound calls, build rapport and convert hot leads into booked jobs
Handle customer enquiries and provide friendly, qualified service
Take ownership of customer complaints from start to finish
Manage incoming emails and booking enquiries
Allocate bookings and assist with technician schedules
Liaise with our technicians and office team
Complete aftercare and general administrative duties
What We're Looking For
Minimum one year of experience in a phone-based role
Confident, energetic and professional phone manner




Sales-minded with a genuine love of talking to people
Reliable, career-driven and ready to take ownership
Empathetic and confident handling customer complaints
Strong computer skills and ability to learn new systems
Ability to multitask in a fast-paced environment
Available between 7am–7pm Monday–Friday for a typical 8-hour working day, with overtime when required
What's In It For You?
$60,000–$70,000 + performance-based bonus opportunities
Genuine career progression as we expand nationally
Modern systems and newly launched software designed to make your job easier and help us grow
Regular training to help you become the best at what you do
Quarterly team activities, dinners, wine tours, escape rooms, go-karting and more
Join a growing business with big plans for the future
We're a trades company.
We work hard, have a laugh and don't take ourselves too seriously — but we take our customers, our careers and our responsibilities seriously.
Think less corporate office and more high-performing sports team.
We want people with great attitudes who show up, take ownership, enjoy a bit of banter and want to build a career while being part of something that's growing.
Want to see what it's actually like working at Same Day Trades?
Check us out on Instagram
@SameDayTrades
.
If that sounds like you, send through your cover letter and resume.
We'd love to hear from you.

📌 Customer Service & Sales (South Australia)
🏢 Same Day Trades
📍 South Australia