About Health Partners
We're more than just your health partner.
As a proud South Aussie not-for-profit, we've had our member's backs (and eyes, and teeth) for over 85 years.
This means we know health and wellbeing looks different for everyone, and it's why we're on a mission to create a better state of health for our over 95,000 members and the local community we call home.
As a member-owned fund, we're guided by doing what's right for our members, our people and the broader community.
To be a Health Partners member means you're part of something pretty special â we're your truly local, value giving, member satisfying partner.
About the role
If you're passionate about making an impact to our members and patients, we have an exciting opening for a Patient Experience Consultant to work across our Health Services appointment centre based at Pirie Street.
Key responsibilities
Act as a first point of contact for all customer enquiries in a skilled manner
Schedule and manage appointments across dental and optical services
Process transaction payments and basic billing accurately and efficiently
Resolve customer concerns and complaints with empathy and a solutions-focused approach
Maintain accurate records and ensure patient confidentiality at all times
Collaborate with clinical and administrative teams to ensure seamless patient journeys
About you
If you're experienced in customer service and administration with a passion for health then we want to hear from you!
Previous experience in a call centre or customer service role in a healthcare setting
Comfortable working with appointments and billing systems.
Excellent verbal and written communication skills




Ability to manage high call volumes and remain calm under pressure
Strong problem solving skills and high attention to detail
Proactive mindset with a commitment to continuous improvement
What's on offer?
To be part of our local team means your part of something pretty special.
You'll be working with a diverse range of people who are committed to doing things Side by Side.
Head to / to find out more about life at Health Partners and Side by Side, our employee value proposition.
Working for us means you can also access our generous employee benefits, including:
Paid parental leave
Allowance on your private health insurance premium
Discounted sunglasses
Access to internal and external learning
Volunteer days to work with our partner charities
Access to our Employee Assistance Program for you and your family
Access to discounted gym memberships and wellbeing programs.
You must be an Australian citizen or permanent resident at the time of submitting your application and hold a current satisfactory National Police Clearance (within 3 months) and Working with Childrens Check or be willing to obtain prior to commencement.
Are you interested?
Apply today!
Send through your application.
We'll screen applications as they're received, so be sure to get in fast.
We appreciate the time and effort it takes to prepare and submit your application with us.
This is why we're a Circle Back Initiative employer, committed to reviewing and responding to every candidate.
If this role isn't quite right for you, but you've got the skills, experience or energy to elevate our team, check out our website for all current vacancies and register for our talent pool.

📌 Patient Experience Consultant (Adelaide)
🏢 Health Partners
📍 Adelaide