About Us
Dôme is an iconic Western Australian hospitality brand, operating community-centred cafés designed to be places of welcome and comfort for everyone who walks through our doors.
We operate 55 cafés across WA, including 23 company-owned sites, as well as two boutique regional hotels with wine bars.
Across our owned operations we employ around 600 people, supported by a small Café Support Centre (CSC) team of just 16.
Our People Team works closely with Operations and values structure, good systems, compliance and, importantly, practical hospitality experience.
Many of our CSC team members have progressed from frontline café leadership roles, bringing deep operational knowledge and long tenure to the business.
This role is currently based at Dôme Midland, with our Café Support Centre relocating to Maylands later in ****.
About the Role
Reporting to and working closely alongside the Human Resources Manager, you'll be part of a small People Team supporting our company-owned cafés and hotels.
This is a broad, hands-on generalist role for someone who enjoys getting things done.
You'll manage recruitment for café and hotel management roles, support managers through day-to-day employee relations matters, manage workers' compensation claims, contribute to HR projects and help ensure the systems, records and processes behind the HR function run well.
You'll have plenty of autonomy, but you'll also work closely with an experienced team and with Operations, Payroll, Training and other functions across the business.
No two days are particularly alike, so you'll need to be comfortable moving between interviewing a prospective café manager, coaching a manager through a performance issue, reviewing a workers' compensation claim and getting an employment letter or HR process out the door.
Responsibilities




Your role will include:
Coaching and supporting managers through HR processes including performance management, disciplinary matters and grievance investigations, ensuring adherence to organisational policies and legislative requirements
Managing recruitment and interviewing for café and hotel management positions
Managing workers' compensation claims end-to-end, including new and existing claims, liaison with insurers, brokers, medical providers, Payroll and managers, claims reviews and compliant record keeping
Creating, reviewing and maintaining HR policies and procedures
Contributing to the ongoing development and improvement of HR systems, projects and programs
Working cross-functionally and collaboratively with other teams including Operations, Training and Payroll
Assisting Payroll with employment and HR-related queries
Maintaining accurate HR documentation and records
General HR administration and the inevitable ad-hoc tasks that come with working in a small, hands-on team
About You
We're looking for someone who is practical, organised and comfortable working in a fast-moving operational environment.
You'll ideally bring:
Experience in a generalist HR, recruitment or HR advisory role
A genuine interest in hospitality and the service industry
Sound working knowledge of modern awards, the Fair Work framework and contemporary HR practices
Strong organisation skills and excellent attention to detail




Confidence handling sensitive and confidential information
Strong verbal and written communication skills
The confidence to coach managers, have difficult conversations when required and influence both peers and more senior people within the organisation
Practical judgement and a willingness to find solutions rather than simply identify problems
The ability to manage competing priorities and move comfortably between advisory and administrative work
Experience in hospitality, retail or another multi-site operational environment will be highly regarded
A qualification in Human Resources or a related field will also be highly regarded
Most importantly, you'll be someone who enjoys being part of a small team, is happy to take ownership of their work and understands that positive HR needs to work in the real world, not just on paper.
What We Offer
The opportunity to work with one of Western Australia's best-known and most established hospitality brands
A broad HR role with genuine exposure across recruitment, employee relations, workers' compensation, compliance and HR projects
The opportunity to work directly alongside an experienced Human Resources Manager and closely with senior operational leaders
A close-knit Café Support Centre team with a strong workplace culture — social, hardworking and genuinely passionate about the brands we work within
Phone and laptop provided
Parking available and good access to public transport at both our current and future locations
Daily discounts to fuel your caffeine addiction
This is an office-based role and is not a hybrid/WFH position.
We work smart-casual and you'll often need to visit our metro cafes and occasionally regional venues, so a current driver's licence is essential.

📌 Hr Advisor | Leading Wa Hospitality Brand (Perth)
🏢 Dome Coffees Australia
📍 Perth