Protect customers.
Prevent fraud.
Make a genuine difference.
Fraud and scams are becoming increasingly sophisticated, and protecting customers has never been more important.
We are partnering with a leading Australian financial institution to recruit multiple Fraud & Scams Specialists to join a growing, high-performing team responsible for protecting customers from financial crime.
This is not your typical contact centre role.
You'll play a critical role helping customers who may have been impacted by fraud or scams, investigating suspicious activity, and supporting positive customer outcomes during what is often a stressful and emotional experience.
If you're someone who enjoys solving problems, asking the right questions, thinking critically and helping people when they need it most, we'd love to hear from you.
The Role
As a Fraud & Scams Specialist, you will:
Manage inbound and outbound customer interactions relating to fraud, scams and suspicious activity
Investigate potentially fraudulent transactions and account behaviours
Review fraud alerts and identify potential risks
Build detailed and accurate case files
Ask probing questions to understand complex customer situations
Support customers who may have been victims of scams
Escalate high-risk matters where required
Work across multiple systems and platforms simultaneously
Follow strict regulatory, compliance and operational procedures
Deliver excellent customer service during difficult and often emotionally charged conversations
This is a fast-paced operational environment where strong judgement, resilience and attention to detail are essential.
Who Thrives In This Role?
While previous fraud or banking experience is highly regarded, it is not essential.
We're looking for people with the right mindset, behaviours and communication skills.
Successful team members are typically:
Curious and investigative
Calm under pressure




Resilient and adaptable
Strong communicators
Customer-focused
Accountable and reliable
Comfortable making decisions
Detail-oriented
Able to follow process and procedure
Confident navigating multiple systems
We'd Love To Hear From You If You've Worked In:
Banking or Financial Services
Fraud, Disputes or Investigations
Insurance Claims
Collections or Hardship
Contact Centres
Retail Leadership
Hospitality Management
Airline or Travel Operations
Emergency Assistance or Incident Management
Any fast-paced environment requiring strong judgement and problem solving
Some of the strongest performers in this environment have come from backgrounds where they have needed to remain calm under pressure, manage competing priorities and handle challenging customer situations.
Important: Shift & Roster Requirements
This role operates within a rotating roster environment.
Shifts may operate across a 7-day roster
Weekend work is required
Public holiday shifts may be required
Flexibility across varying shift patterns is essential
Successful candidates must be comfortable working outside standard business hours
Further details regarding roster patterns, shifts and allowances will be discussed during the recruitment process.
Training & Development
Comprehensive onboarding and training provided
Initial training completed onsite
Ongoing coaching and support from experienced leaders
Hybrid working arrangements available following successful completion of training
What Success Looks Like




The most successful people in this team:
Take ownership of customer outcomes
Learn quickly and adapt to change
Demonstrate strong critical thinking and judgement
Build trust with customers during difficult situations
Maintain high levels of accuracy and attention to detail
Work effectively within a structured and regulated environment
Consistently deliver positive customer experiences
Why Join?
Meaningful work helping to protect customers from fraud and scams
Prospect to join a growing and highly respected team
Career development within a specialist area of banking operations
Supportive team culture
Exposure to one of the fastest-growing areas within financial services
Ongoing learning and development opportunities
If you're looking for a role where you can make a real impact, develop specialist skills and build a long-term career in Fraud & Scams, we'd love to hear from you.
Apply now and help protect customers from financial crime.
Talent Solutions as part of ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability.
Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
Aboriginal and Torres Strait Islander people are encouraged to apply.
By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy.
Follow the link to learn more -
State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-*****-D5L4Q.
State: QLD, licensee/s Experis Pty Ltd, LHL-*****-Y5F6D.
State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS ******

📌 Fraud And Scams Officer (Adelaide)
🏢 MPG
📍 Adelaide